• Report: #1011219

Complaint Review: ally bank

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  • Submitted: Fri, February 08, 2013
  • Updated: Sat, February 09, 2013

  • Reported By: arbogast — venice California United States of America
ally bank
philadelphia, Pennsylvania United States of America

ally bank total nonsense--bad customer service philadelphia , Pennsylvania

*Consumer Comment: You are not going to like this but...

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I received a letter telling me that my account was to be closed. i asked why, and was told I had too many "REG E" claims.here's what happened: Fall of 2011 and Spring of 2012 someone hacked into my account or somehow illegally got my card number and purchased gas at far away locations three times during each--a total of 6 transactions.Each time I called Ally and was told to file a REG E claim to get my money back, and so I did exactly what they told me to do. The money was put
back into my account, and the investigation showed each time that the fault was not mine. I was issued a new card each time as well, which is never out of my possession, nor are my checks.Now I am told that because I filed the claims as instructed they find me to be a risky customer and do not want my business any longer. I asked what I should have done, short of letting the thief abscond with my money and no one could answer me. It was either, let the thief have the money or lose your account. Nice way to run a bank.

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This report was posted on Ripoff Report on 02/08/2013 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/ally-bank/philadelphia-Pennsylvania-/ally-bank-total-nonsense-bad-customer-service-philadelphia-Pennsylvania-1011219. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You are not going to like this but...

AUTHOR: Robert - (U.S.A.)

The bank is doing nothing wrong.

If I read your report correctly.  You had 6 incidences(3 times) of "fraud" on your account, and after each of the 3 incidences you had a new card issued to you.   This means that you would also have 3 different numbers. 

So a person would have "hacked" into your account 3 times.  Since gas stations require an actual card, that person would have had to create 3 separate cards.  But if they go through all of that..they don't stop at a tank of gas.  In fact by most peoples standards a tank of gas is a very odd purchase..especially if it was a gas station each time.

If this happened once or even twice the bank would probably see it as a fraud issue.  But they let you get to 3 times(6 transactions).  So the bank, and probably rightfully so, could figure that you are not protecting your account as you should.  Or worse(and I am not saying you did this), but were actually trying to commit fraud.

Did you change your password after each time?  If so, then it is even more unlikely that you could have an outside person hacking your account.  If you didn't..well that could be seen as not trying to take control.

Just be glad that they gave you your money back after each time.  So when you open your next account you may also want to be a little more cautious around people who may have access to your account information.  
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