• Report: #722902

Complaint Review: autozone

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  • Submitted: Wed, April 27, 2011
  • Updated: Fri, May 13, 2011

  • Reported By: Tom — Moraga California United States of America
autozone
123 South Front Street Memphis, Tennessee 38103 Internet United States of America

autozone autozone.com Fraud - bad customer service Internet

*Consumer Comment: Moron?

*General Comment: Hey Moron!!

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On 4/11/11 I ordered a brand new MAF sensor on Autozone.com.
The part I received 7 days later was an obvious re-manufactured MAF sensor.
It had signs of bead blasting and the plastic piece on top was a little beat up from what appeared to be previous use.  I believe Autozone though I was to stupid and wouldn't notice.  

Once I noticed the part had been re-manufactured, I contacted autozone customer service.
I was then emailed from Fedex to print out a label to sent the part back next day air, which they received. I was re-assured I would receive my new-correct part in a couple days. 
well it now a week later and still no part.  I've spoken with autozone customer service many times and have received nothing but a run around.  The last person I spoke with said I would receive it on a certain day, but could not provide a tracking #.  Obvious BS. [continued below]....
.....  I finally told them to cancel my order and refund my money, apparently that will take an additional 3-5 business days to get my money.

I've read many consumer complaints about autozone, and now I'm one of those people.
I will never do business with autozone again either on line or at one of their stores...

This report was posted on Ripoff Report on 04/27/2011 05:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/autozone/internet/autozone-autozonecom-Fraud-bad-customer-service-Internet-722902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Moron?

AUTHOR: mr rik - (USA)

On 4/11/11 I ordered a BRAND NEW MAF sensor

WHO'S the moron?
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#2 General Comment

Hey Moron!!

AUTHOR: neil99 - (United States of America)

Reality is that what you ordered was a reman. part. You just didn't pay attention. You couldn't afford a new one!!
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