Report: #1291978

Complaint Review: BetterHelp.com - Sunnyvale California

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Submitted: Sun, March 06, 2016
Updated: Mon, August 03, 2020
Reported By: MyLiliMarlene — Berkeley California USA

Author Confirmed

Why?

BetterHelp.com 440 N. Wolfe Road Sunnyvale, California USA

Phone:
Web: www.betterhelp.com
Category: Miscellaneous Companies

Betterhelp.com SCAM SITE! STOLE MY MONEY! Sunnyvale California

*UPDATE Employee: BetterHelp Support Team - We're happy to help!

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Signed up for 7 day trial. I discontinued after about 4 days. They billed me on Paypal for $180! I put in a dispute on Paypal. They are in a city near me and I am going to drive down there and raise hell if they don't refund. Btw, when I did try the trial, the therapist said I had an hour and a half to chat. After 5 minutes, she said I was out of time!

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This report was posted on Ripoff Report on 03/06/2016 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/report/betterhelpdotcom-verified/sunnyvle-cliforni-scm-site-1291978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

BetterHelp Support Team - We're happy to help!

AUTHOR: BetterHelp Support Team - (USA)

SUBMITTED: Wednesday, February 22, 2017

POSTED: Wednesday, February 22, 2017

Hi there, our team wanted to post and let you know that we are very sorry for the frustration our subscription billing process has caused you, it sounds like perhaps the subscription was not cancelled during the 7 day trial. No problem though, we understand that not everyone wishes to continue working with the counselor through BetterHelp, so if there are any outstanding concerns in relation to this post and the $180 charge, please reach out to our support team via email at contact@betterhelp.com. Thank you for taking the time to read this, and we send our best wishes.

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