• Report: #986833

Complaint Review: bongous.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, December 25, 2012
  • Updated: Sat, March 02, 2013

  • Reported By: James — Oklahoma City Oklahoma United States of America
315 Seaview Ave Bridgeport, Connecticut United States of America

bongous.com The worst customer service of any company I've ever dealt with. Bridgeport, Connecticut

*REBUTTAL Individual responds: Mike

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Bongous.com is a package forwarding company that is in the business of forwarding packages internationally. Most merchants within the United States won't ship their items to overseas buyers, so those of us living outside of the U.S. must rely on a package forwarding service if we'd like to purchase American goods within the U.S. 

Bongous has a feature, for a fee, whereby they will photograph any item that you purchase. I had bought a guitar, and clicked on the "pic" button to request a picture of it. I waited a few days, and nothing happened. I contacted their customer service department, via their live chat. They told me that they would "escalate" the matter and get in touch with their operations department. I would soon learn that the term, "escalate", apparently means absolutely nothing. I contacted customer service 5 or 6 times, both by phone and chat to complain about not receiving images of my guitar, with nothing ever coming of it.

Today is December 25th, 2012. In signing into my account on this fine Christmas day, I see that in the "support log" of the help section that a customer service representative posted that the operations department is still working on getting me my images. This, after only waiting over a month for them to take them for me. The bottom line is, I have no pictures, and I doubt I ever will, because...

On December 2nd of this month, I flew from Bermuda, where I reside, to Oklahoma, to visit my mother. Their website clearly states that any order to ship received by 4PM EST will be shipped THE SAME DAY. I looked at the FEDEX site to determine how many days in transit it would be for my guitar to be delivered to Oklahoma, and timed my ship order so that it would arrive while I was there.

After a few days of seeing that my ship order was still "processing", and hearing that same word, "escalate" used on me again and again whenever I contacted customer service, I had to resign myself to the fact that these people are inept, and unable to provide service in a professional and timely manner.

Being that my order was "processing" for so long, I can only conclude that my package never made it into FEDEX's hands until after about a week of my submission of the ship order. "Joyfully", my guitar arrived the week AFTER I left the States to come back home to Bermuda. Thank you, bongous, for screwing things up, again...

Oh...and I almost forgot....the FEDEX "tracking number" that they provided me didn't work. When I attempted to track my guitar through FEDEX's website, it said they didn't have any information on a package with that number. Calls on chats with customer service could solve that one, either....

I'll be jumping ship as soon as my mandatory 3 month commitment for upgrading to a business membership is up. Hopefully, unlike bongous, I can find a company I can depend on.

So, if you are looking for a company to forward packages for you, I would highly recommend that you steer clear of bongus  and look into doing business with one of their competitors. That is, unless you like hearing the word, "escalate", enjoy being let down, and don't mind paying good money for the privelege.

This report was posted on Ripoff Report on 12/25/2012 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/bongouscom/Bridgeport-Connecticut-06607/bongouscom-The-worst-customer-service-of-any-company-Ive-ever-dealt-with-Bridgeport-C-986833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on bongous.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds


AUTHOR: Ireland Mike - (Ireland)

I lost around 500 euros on them. They lost my wedding lanterns for marquee. Could not find them. I was charged for everything. Eventually found them 3 months later and sent them to late for my wedding. They charged a fortune for postage and import duty and continued to charge my visa account without consent. I had to close my visa account to stop unauthorized withdrawals. Tried to take them to court and sue, but not possible as based in Ireland and they in USA. Cost me over 500 euro (not including solicitor fees) and many many hours on the computer and phone.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory