box office ticket sales sold us tickets and never sent them and when calling them they were so nasty to us we lost 379.00 dollors Chicago Illinois

The website is clearly marked Box Office Ticket Sales, and lists tickets for events at whichever venue you select within the U.S. or Canada. The phone is answered with the name of our company, and our sales representatives are happy to answer any questions you have about your ticket purchase. We are a ticket marketplace, and the website clearly indicates that tickets may be above face value, especially for events where face value tickets are no longer available. 

The receipt was emailed to the customer at the time of the sale, on April 15th, at 7:43 pm to the email address provided to us. 

The receipt was again emailed to the customer on May 28th with tracking information when the tickets were shipped out. 

The receipt was again emailed to the customer on July 29th at the customer’s request. 

The four Diana Ross Tickets were delivered and signed for on June 5th. The FedEx tracking number indicates that the package was signed for by someone with the same first initial and last name of the customer. Tracking number: 799534120457. 

The customer called on 7/26 claiming he did not sign for a package and did not get his tickets. We advised that the tickets show delivered and signed for, and will run a trace with Fed Ex. Fed Ex confirmed that the tickets were indeed delivered to the correct address provided by the customer, and provided proof of the signature matching that of the customer. 

On 7/29, the customer called back and said that he may have lost the tickets, and he asked if we were able to reprint the tickets. We advised that we would get in contact with the seller and see if that was a possibility, as we were not the original ticket holder and were unable to do so ourselves. 

The seller was contacted, and indicated that they were also not the original ticket holder, and the tickets were hard stock, meaning that we were unable reprint from an electronic ticket file. The seller advised that they would contact their point of purchase to see what could be done. 

We followed up with the seller on six separate occasions on our customer's behalf, and they were unable to get the tickets re-issued, as is often the case with hard tickets that have been resold multiple times. 

The customer called us eight times between 7/29 and 7/30, and provided a different story each time as to what had happened to the tickets, sometimes claiming he lost them, sometimes claiming that we never delivered the tickets. Unfortunately, we were unable to provide a duplicate set of the tickets, and fulfilled our obligation to our customer on June 5th, when the tickets were delivered and signed for by an individual at the customer's address matching the customer's name. Customer was advised to file a claim with Fed Ex if they feel that the tickets were "lost" during delivery, we apologized that we were unable to provide a duplicate set of the tickets. We advise our customers to protect tickets like cash, as they cannot be replaced in most situations. 

Regards,

Sarah