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Report: #1290771

Complaint Review: Choxi - Internet

  • Submitted:
  • Updated:
  • Reported By: Hazel — Phoenix Arizona USA
  • Author Confirmed What's this?
  • Why?
  • Choxi Internet USA

Choxi / No More Racks Rip Off - Takes money only sends part of order & ignores the rest New york Internet

*UPDATE Employee: Choxi.com - Customer Care

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On February 5th I ordered 2 things from Choxi.com. I paid $23.00 for a bed bug matress cover and $8.00 for a Forks and Spoon set. I was given $10 credit but I needed to buy $30 in total to get the $10 credit. I was sent the $8 Forks and Spoons and no matress cover. I've contacted them and they said they are looking into it. Their supplier said they have sent my forks and spoons and I keep telling them I got them I want my matress cover that I paid $23 for.  A week ago they contacted me and said I could cancel the order since there has been on tracking number on them. But they haven't said anything about returning my money. Now it's almost a month later and they've seemed to just forgotten about me. I'd prefer my matress cover that I ordered but at this point just give me my money back. 

This report was posted on Ripoff Report on 02/29/2016 05:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/choxi/internet/choxi-no-more-racks-rip-off-takes-money-only-sends-part-of-order-ignores-the-rest-n-1290771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Choxi.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

POSTED: Tuesday, March 01, 2016

Hi,

We are so sorry to hear about the trouble with your order. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@choxi.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Choxi - Everything You Love, For Less.

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