ED Magedson – Founder
cyberpower Inc5175 Commerce Dr, Baldwin Park, California Baldwin Park, California United States of America
Paid $2300.00 for a high end gaming PC and it arrived not being able to use wifi, missing parts and improperly configured although they advertise 'quality controlled' and 'configured carefully'. Made no effort to offer fair compensation.
PC arrived missing parts - NOT quality controlled and NOT configured carefully
PC arrived incorrectly configured - NOT configured carefully
The PC components are quality components from other manufacturers. (Intel, MSi, Nvidia, Cooler Master) All they had to do was put it together. It's apparent, the techs had no knowledge of my specific system specifications to not have configured it correctly and randomly plugged in cables.
After all my efforts in troubleshooting, verifying their workmanship, emails, telephone calls and for me having to do add the missing part, change things not configured and the trouble they have caused me the only form of customer satisfaction was to offer me 1 free game or that I could return the PC for refund. I don't believe either option satisfactory for the problems which was caused by them.
This report was posted on Ripoff Report on 11/10/2012 07:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/cyberpower-Inc/Baldwin-Park-California-91706/cyberpower-Inc-cyberpowerpc-Horrible-Customer-Service-Tech-Support-5175-Commerce-Dr-Bal-967565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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