- Report: #814266
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TVP O Box 78626 Phoenix, Arizona United States of America
Direct TV Refused to issue credits as promised, bad customer service Phoenix, Arizona
*Consumer Comment: Canceling direct tv
*Consumer Comment: Sure hope your contract you have with them is up, or...
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It became increasingly impossible to get anything accomplished with Direct TV as it is all about sales, no service at the end to speak of.
In one last attempt to straighten out this mess, I called Direct TV & demanded to speak with a Supervisor or higher level person. Put on hold for a few minutes a man claiming to be a Manager calling himself John was of zero assistance & I seriously doubt he was higher up with the company.
If in fact this John is upper level management then Direct TV will find itself loosing many more customers, as John was zero help. He was sarcastic, arrogant and had zero customer service experience. It was as if to say this is the way it is take it or leave it attitude.
So I told them to pick up their satellite receivers and cancelled the service. Enough is enough and GOOD RIDDANCE! I have also hear DISH is no better but with all the trash channels there is so little to offer for such a ridiculous price.
This report was posted on Ripoff Report on 12/27/2011 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/Phoenix-Arizona-85062/Direct-TV-Refused-to-issue-credits-as-promised-bad-customer-service-Phoenix-Arizona-814266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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