- Report: #1101833
Report - Rebuttal - Arbitrate
Complaint Review: Epson America Inc
Epson America Inc3840 Kilroy Airport Way Long Beach, California USA
Epson America Inc warranty charge,customer runaround,bad warranty,broken when i got it Long Beach California
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I purchased an Epson printer from Office Max and took it home. It did not work so I called support. They told me to clean the printheads, and then said I had to go buy new ink cartridges to test with, and to call back. I did so and they made me do the same thing, clean the printheads. I was then told I had a hardware failure and I mustr fulfill the warranty. This, on a new printer!
They told me I needed the receipt, and because I am an Office Max rewards customer I assumed my receipt would be in my account at Office Max. Wrong! Epson would not deal with me until I got proof of purchase, because somehow the printer was not registered with them, even though I filled out the registration card.
I called Office Max, the managers were WONDERFUL, got me the proof of purchase printed out and offered to do the return.
I called Epson back and they told me to email some numbers to a special address. I waited for two days and finally got a call from a woman who told me I had to PAY THEM $160 to have a new printer sent, and then they would supposedly refund the money to my account once they recieved the old printer.
Mind you, I have already lost about $90 replacing the ink cartridges and having to go to Fedex to print every little thing my business needed. Completely unacceptable.I did not have $160 to spare as it is the Holiday season! This is BS....any company I have ever dealt with in electronics just SENDS you the product and then has you return it. Taking down a CC number for reference is one thing - but CHARGING IT? I am not going to wait til payday, I needed my printer replaced YESTERDAY.
I will be returning it to Office Max and never touching Epson products again.
All of the associates were snide and couldn't speak proper English.
This report was posted on Ripoff Report on 11/24/2013 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Epson-America-Inc/Long-Beach-California-90806/Epson-America-Inc-warranty-chargecustomer-runaroundbad-warrantybroken-when-i-got-it-Lo-1101833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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