Epson America INC Alf AndersenAssistant GeneralCounselEpson America Inc False advertising, forced arbitration, Long Beach Internet

My mother purchased an EPSON printer for my daughter for Christmas. The printer malfunctions and uses much more ink than advertised (that may be why they sell it dirt cheap, to force you to spend money on ink),

Here is Epsons response:

1) There has been no breach of warranty regarding the printer you described or any basis for an ongoing dispute between you and Epson.   Epson has a liberal policy of attempting to resolve customer dissatisfaction.  Epson's Customer Service  Dept. responded to your complaints about the printer  with two potential offers in the interests of resolving your dissatisfaction. First, Epson offered to replace the printer that you claim has been defective with a replacement printer and extra set of ink cartridges. Second, Epson made an alternative offer to reimburse the entire purchase price  of $49.99 and any related costs. (I must note that the proof of purchase you submitted showed purchase by another person so Epson would have to confirm your current ownership.)

2) You have not expended $200 for any arbitration costs so you have no basis for claiming that amount. Even if you file an arbitration, each party to an arbitration generally bears its own costs. 

3) Epson and similar companies  cannot respond to threats of  legal proceedings with cash payments because there would soon be a long line people  seeking similar rewards for not filing frivolous actions. 

The Epson customer service representative you spoke to reports that you said  you are dissatisfied with  the printer for various reasons,  including that it did not print "as much as advertised."  I do not believe you can point to any false claims about printer performance.   Like all other inkjet manufacturers, Epson carefully  bases cartridge yield representations only in accordance with the ISO standards for color inkjet printers that specify uniform conditions and patterns for ink cartridge yield testing. You can further review the ISO methodology on Epson's website.  

Please consider that any legal proceedings are likely to be costly and time consuming for both parties and very unlikely to provide a better resolution than Epson's refund offer.

 Epson intends its printers to be quite competitive in both performance and costs, but there are many other brands of  ink jet and laser printers you can consider if you are still dissatisfied.

Best regards

Alf Andersen
Assistant General Counsel
Epson America Inc

Rather than correct the issue, Epson wants all consumers to arbitrate.  So here you go, arbitrate any dispute with Epson.