Freedompop Bad phone, bad service, non existant customer service not worth it even for free! Internet

I have been on freedom pop for about 6 months, I got a Samsung Victory but was not happy with this phone so in January (the fifth month) I purchased a ZTE Force as I had good luck with this brand in the past. When I received the phone the screen was cracked due to poor packing on Freedompop's part I tried contacting them upon receiept and was put on hold by sales 3 different times for over 30 minutes before giving up, yesterday I was on hold from 9am to 12 noon with tecnical "support" and finally realized they simply were not going to answer. I rarely use my phone (maybe 30 minutes a month) so it seemed their free service was for me but I never thought the cell service was so intermittant the cracked screen phone only works less than half the time and freedompop doesn't answer their phone or emails any of the time, I feel stuck as well as ripped off! Don't fall for their con like I did!