Freedompop freedompop.com broadband.com Refusal to return security deposit LOS ANGELES California

Filed against :

FreedomPop
11301 W Olympic Blvd #112 Los Angeles CA 90064­1652

Complaint Description:

Refusing to honor refund of security deposit Activated service 10/2012 with an agreement to furnish free wimax modem for a refundable security deposit of $99 Contacted company to discontinue service 12/2015 and return device for refund of deposit but company refusing to process return. Employee acknowledged the agreement and apologized but would not accept my request to return the device. She also says this policy is affecting many of their customers but the system will not process refunds anymore. I could not get transferred out of a Philippine callcenter to an employee who was empowered to honor the agreement we had. After refusing to disconnect without resolution employee pretended she could no longer hear me and hung up on me.

Your Desired Resolution:

$99 security deposit returned for device in working order.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.