ED Magedson – Founder
Future FitnessWest Berlin, New Jersey USA
Future Fitness Horrible Customer Service West Berlin New Jersey
I've been a member at FF since 2006. I wanted to have my wife & son join, but couldn't afford the $99 sign up fee nor the $37/month for each of us. So I attempted to cancel my membership & found I had to give 90 days notice. I tried multiple times to meet with a manager, but they weren't available & wouldn't call back to get on their schedule. This went on for weeks when one receptionist finally suggested I leave a letter which was on 4/1. Because I was 1 day late I have to pay another month of fees. This has been a horrible customer service experience. I will never Join this club again. They make dealing with the state government seem like a pleasure.
This report was posted on Ripoff Report on 04/10/2014 03:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Future-Fitness/West-Berlin-New-Jersey-08091/Future-Fitness-Horrible-Customer-Service-West-Berlin-New-Jersey-1137889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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