ED Magedson – Founder
Harbor Freight Tools2230 N Reserve St #320 Missoula, Montana USA
Harbor Freight Tools SHADY BUSINESS AND POOR RETURN POLICY Missoula Montana
I drove 250 miles to purchase a Plasma cutter from this store. I called ahead to make sure they had one in stock so my time wouldn't be wasted. When I got to the Missoula store, I went in and did my shopping and went to check out. At that point I was told the sales were CASH ONLY because their computers were broke down.
I asked if I could write a check for my purchase and they refused that also. So I had mad a 250 mile round trip and couldn't purchase what I wanted. They should have some kind of back up system in place for when the computers break down. This is rediculous and I feel I was screwed out of $60.00 worth of gas money and 6 hours of my time.
On another instance, I tried to return some cheesy wood clamps, 8 of them, that did not work to hold tight. I had my bank statement but had lost my reciept. They refused to return my money.
In my opinion Harbor Freight Tools is just an over grown roadside rip off from China like you would see where they steal you blind then pretend like they don't know you. I hope their policies puts them out of business. I will never purchase anything in this second rate fly by night store again.
This report was posted on Ripoff Report on 12/15/2013 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harbor-Freight-Tools/Missoula-Montana-59801/Harbor-Freight-Tools-SHADY-BUSINESS-AND-POOR-RETURN-POLICY-Missoula-Montana-1107182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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