• Report: #828737

Complaint Review: hotmoviesale.com

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  • Submitted: Wed, January 25, 2012
  • Updated: Thu, November 01, 2012

  • Reported By: rb796 — Holladay Utah United States of America
PO 8652067 Boca Raton, Florida United States of America

hotmoviesale.com Best Brand Values illegally entered me into a discount program and charged me $12/mo for months Boca Raton, Florida

*Consumer Comment: I too was ripped off

*UPDATE Employee: HotMovieSale Membership

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I was searching for a foreign film for quite some time and came across the DVD through EBAY. I was so happy to finally find the DVD. However, 2 years later I learned that they had surreptitiously entered me into a monthly charge which entitled me to privileges and benefits that I was never aware of. Apparently, they e-mailed me a welcome letter introducing me to their membership program that would entitle me to discounts on future purchases. I never knew this. I never signed anything, and I never saw their welcome because either I did not receive it or it was mis-emailed or it went to my spam. They did not make any attempt to confirm receipt.

I had no idea that I was being charged monthly since I had not used that debit card for quite a while and it was attached to a nearly dead bank account that I don't add to. But it had overdraft. Nonethless, I finally caught this and called the company. All they could do was apologize for my confusion and not being satisfied with their discount program which I never used, never knowing I had it. I was just buying a DVD on EBAY.! They cancelled my "membership" and refunded two months, and that was it. They would not allow me to complain higher and used plausible denial for their lack of dislaimer or agreement and non-existent confirmation protocol. I was charged $12 per month for several months without my knowledge or permission.

This company is unethical and misleading, and their problem resolution was far from substantive or satisfactory. I will never give any recommendation, but will gladly warn and advise anyone against this company.

This report was posted on Ripoff Report on 01/25/2012 09:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/hotmoviesalecom/Boca-Raton-Florida-33431/hotmoviesalecom-Best-Brand-Values-illegally-entered-me-into-a-discount-program-and-charge-828737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

I too was ripped off

AUTHOR: codyboy27 - (United States of America)

I bought 2 movies in March 2012. This company only had one available and therfore canceled one of the two. The $5.00 movie I purchased cost me much more in the end game. I was charged $9.95 a month for ten months. I had no idea they were billing me, I never received a bill by mail or email. Customer service offered to return $29 of the money they had stolen. Much as the other 90 complainants on here I was ripped off and highly recommend using anotehr company. I also recommend calling the FLA Attorney general and filing a complaint as I did.
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#2 UPDATE Employee

HotMovieSale Membership

AUTHOR: BBV Support Team - (United States of America)

Hello, I'm Jack from the HotMovieSale Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.hotmoviesale.com/store/testimonials.aspx

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