- Report: #250410
Report - Rebuttal - Arbitrate
Complaint Review: Humana Gold Plus
Humana Gold PlusPO Box 33008 Louisville, Kentucky U.S.A.
Humana Gold Plus Ripoff Said my Prescriptions were covered and then denied them Louisville Kentucky
*Consumer Comment: Claims v. Facts
*UPDATE Employee: Here's what's going on.
*Author of original report: Humana Gold Plus Tennessee
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When I had the first prescription filled I got a letter in about three days saying they had denied it because they felt it was not good for me. I called the insurance man and he said I have never had this happen. He said there was nothing he could do about it. I called the Humana Drug office to find out why and they didn't know. They told me to call my Doctor and get it taken care of. That was about a month ago and I still don't have an answer. Who died and left them in charge of my prescription.
So I thought you know I had better check and see what Mr. Culver did about my Doctor. So I made an appointment. When I got there and gave the girl my card she said OH we don't take this. I was furious. I saw the Doctor anyway and she explained why they didn't take that insurance. No problem, I got a new Doctor that is suppose to be covered. We will see if I get another letter.
Second prescription. I called Humana to make sure it was covered. I was told yes and I said are you sure. The girl said yes and went to check, came back and said no problem. So I had the prescription filled. This is not a cheap drug.Then I got a letter in the mail saying they have denied this prescription because they didn't have enough information. I'm sorry, but this is just a lying company and I hope no one else ever ever takes one of these policies. Talk about a Rip-Off, Humana is at the top of the list.
So what gives this company the right to deny what I need.
I have already been through other drugs and they didn't work or caused hives. So when your Doctor finds ones that work or help the insurance company should honor her/his request. The Doctor didn't go to school all those years for nothing. I don't see Humana going to school to be a doctor or a pharmacist
This report was posted on Ripoff Report on 05/25/2007 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Humana-Gold-Plus/Louisville-Kentucky-40232-3008/Humana-Gold-Plus-Ripoff-Said-my-Prescriptions-were-covered-and-then-denied-them-Louisville-250410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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