- Report: #961137
Report - Rebuttal - Arbitrate
Complaint Review: Jasper Roofing
Jasper Roofing6455 East 56th Avenue Commerce City, CO 80022 denver, Colorado United States of America
Jasper Contractors REVIEW: Jasper Contractors executives, employees go above and beyond the call of good customer service to make sure all their customers are pleased with the services performed. Their approach to business is focused on providing the highest customer satisfaction in the industry.
*UPDATE: Jasper Contractors pledges their commitment to always improving their operations by joining Ripoff Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Jasper Contractors Ripoff Report Verified
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EDitors UPDATE: Positive rating and recognition has been given to Jasper Contractors for its commitment to excellence in customer service.
Ripoff Reports discussions with Jasper Contractors have confirmed a commitment by the company to customer satisfaction. This means that customers can expect that the company will diligently take whatever measures necessary to come to a mutual understanding in regards to any and all service issues. In their ongoing quest for excellence within the communities they serve, Jasper Contractors listens carefully to customer concerns and uses them to learn from past mistakes in order to become more efficient as a company.
Jasper Contractors owner and CEO, Brian Wedding, has informed us that even before the inception of our company in 2004, he has been a firm believer in the importance of delivering incredible customer service. He has applied that belief to the company culture at Jasper because their ultimate goal is to build customers for life. That being said, a stringent focus on quality workmanship and excellent customer care are often stressed upon both in the office and out in the field.
As a successful entrepreneur, Mr. Wedding feels it is imperative to listen to his customers and to respond promptly and considerately. By always putting his customers first, Mr. Wedding hopes to maintain Jasper Contractors reputation as a trustworthy and reliable company in the roofing and HVAC industry. Jasper Contractors takes employee satisfaction seriously as well and strives to promote a positive working environment by encouraging feedback from associates on a regular basis.
Jasper Contractors recognizes that complaints posted on Ripoff Report regardless of validity are issues that need to be addressed and not ignored. With the feedback generated by Rip-off Reports Investigation Jasper Contractors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
The Following information provided in this report is based on comments made by Brian Wedding and his staff during an on-site inspection held by a third party verification company with no biases toward Jasper Contractors.
Jasper Contracts is a roofing and HVAC company located in twelve cities nationwide. Their target market is everyone because everyone has a roof over their head, whether that be at work or at home. The company believes that their size and various awards they have won set them apart from other companies in their industry. Additionally, they believe they are a competitive employer because they offer benefits such as company vehicles and insurance coverage for their employees and their families with no out-of-pocket costs.
The sales process at Jasper starts out with a salesmen knocking on homeowners doors. Occasionally, their sales force focuses on an area where damage has occurred due to storms or environmental conditions. While meeting potential customers, the salesperson is responsible for explaining to the homeowner the services Jasper can provide. At this time, the salesperson explains the steps it will take to complete the roof installation and provides advice when dealing with the homeowners insurance company. Additionally, the salesperson will aid in working with the insurance adjustor to assess the damages. During the entire sale and installation of the product, a representative from Jasper stays in constant communication with the client to ensure they are receiving the best customer care possible.
Jasper has noted that there are some areas of concern that need improvement internally, such as some of their methods of communication. Currently, they are taking an active approach on implementing new systems. For example, all of their employees are now given Android phones to ensure that orders can be processed right away. Additionally, employees have special email addresses for billing to make sure orders are taken care of in a timely manner.
One of the most common complaints Jasper receives is they occasionally leave nails behind after a job is complete on the ground. Jasper states that they go back out to the site and provide a magnetic sweep to clear the nails left behind. The other complaint the company commonly receives is in regards to the customers invoice being different than the quoted price. This is usually due to supplemental damage to roof that cannot be seen until the original roof has been taken off. Jasper does their best to explain this to customers. Additionally, the company states that if clients are dissatisfied with something, they send a representative onsite within twenty-four hours of being notified. They work with the homeowner until the situation is resolved.
Jasper has received many complaints from former employees in the sales department in regards to their termination policies. The company stated that they have put new training in place for the sales department which they feel helps to retain employees.
Since Jasper Contractors has been a part of Ripoff Report Consumer Advocacy Program, changes have been made to do whatever it takes to make the client happy. Japer is now requesting satisfaction surveys from current customers, they have more field managers working onsite, and they work to fix problems with-in twenty-four hours. They also have learned to communicate better with their customers and are implementing that through a blog and responding to the complaints on Ripoff Report. Jasper feels as though it is beneficial to defend how they are represented in their industry.
In summary, after our investigation, which included discussions with Mr. Wedding and many of his past and current associates, Ripoff Report is convinced that Jasper Contractors is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
Check out Jasper Contractors and Jasper Roofing website
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Jasper Roofing Jasper Contractors roofing, jasper, lying, stealing, commissions, salary, contracts denver, Colorado
I am an ex employee of Jasper Contractors or Jasper Roofing. I am writing this for one purpose only--so other unsuspecting salesman are not taken advantage of.
As a new employee with a title of Account Manager, they require you get a contract a day. They do not care if the roof has damage or is brand new, they want you to sign the contract. Signing a contract means the homeowner filing a claim with their insurance company. This gets the ball rolling and has the insurance company send an adjuster to inspect the roof. Most of Jasper's contracts get denied but they don't care as their business model is to just push for contracts.
Jasper's model is extremely lucrative as they push all their Account Manager's for 12 hours a day for 6 days a week to get as many contracts as you can. 85-90% of all Account Manager's hired will be terminated before their 90 day trial period is up!!! This means, Jasper gets to keep all the commissions which were not paid in full at the point of termination. Jasper has all employees sign a contract saying they are on a "trial employment" for 90 days and you can be terminated at any point for any reason. Jasper's strategy is to fire 90% of all am's before the 90 days and keep all the commissions.
Jasper hires Field Managers to whip all their account managers into shape everyday and make sure they are hitting their numbers. The field managers get a base pay of 65k plus a split of all the commissions that go back "in house" from the people they fired. All field managers know that 90% of account managers will be fired but they make you believe you are going to be a lifer at the company and be promoted.
To give you an example of how they hire and fire consider what happened just with me. My class started at the beginning of the storm in Colorado with 13 guys. After two weeks, I was the only guy left in my starting class. Every week after I started there was a new class that started and each class had 8-15 new hires. After nearly 3 months after I started only me and one other guy were left. Right before my 3 months was up they fired me for not collecting a check the day we installed a roof. The check was for $500 and nearly all of Jasper employees have accounts where they cannot collect checks for weeks and months. This is not an account managers fault, this is a ultimately up to the homeowner to pay.
I was second in the company for revenue and I was first for total net profit for the company. In addition, I had the most amount of contracts per month out of anyone in the company ( because i was playing their game even though I disagreed with their strategy).
I have a family with children that need to be fed. I took this job not knowing that Jasper will fire you or anyone despite how hard you work. Never think you are special or you can outperform your way to a promotion--this is next to impossible with Jasper.
Thanks for reading
This report was posted on Ripoff Report on 10/28/2012 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jasper-Roofing/denver-Colorado-/Jasper-Contractors-REVIEW-Jasper-Contractors-executives-employees-go-above-and-beyond-th-961137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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