Complaint Review

Laguna Bay Spas

Report: #1165271

Sun, July 27, 2014
Sun, July 27, 2014
Reported By:
Somerset New Jersey
Laguna Bay Spas
1044 Fordstown Rd Kingsport, Tennessee USA Phone:
Pools & Saunas

Laguna Bay Spas, Leisure Products Inc.,,,,, Failure to honor warranty, Known defective parts Kingsport Tennessee

Purchased a Laguna Bay Spa X-6 in July 2011.  Hot tub worked fine until this year.  Heater burned out. Ordered replacement heater.  Had to pay for it.  Laguna Bay refused to honor their 5 year warranty!

Components Warranty states: ... electrical items (i.e., pumps, equipment packs, heaters, topside, etc.)  The Manufacturer warrants all components to be free from defect in material and workmanship for five (5) years.  This is a full warranty for the first two (2) years and shall be pro rated for the remaining years .......... Original onwer responsible for the following percentages of the replacementg or repair:  40% for year 3,  60% for year 4, 80% for year 5.

I paid full price for a 4 KW Heater -- which was defective.  I called and was sent another one -- which is defective. I am on my 3rd heater.  Heater 2 caused the circuit board in the Power Pack to melt and burn.  I called Customer Service/Parts they were going to send a new Power Pack at no cost due to the defective heaters which caused the damage.  Parts manger "Larry" stopped my order.  He told me that I had to pay for the Power Pack and that the 5 year warranty was canceled as Laguna Bay Spa went out of business in 2012.  Liar!

I have spend close to $300.00 in service calls to Spa and Hot Tub repair people to fix this hot tub.  It still does not work!  These people at Laguna Bay aka Leisure Products aka Energy Saver Spa Equiptment knowingly send out defective parts and refuse to honor the warranty.  They are Liars! 

This report was posted on Ripoff Report on 07/27/2014 07:02 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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