• Report: #117035

Complaint Review: Leisure Time LLC - One Nation Travel Inc - Grand Getaways Vacation And Travel Club

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  • Submitted: Wed, November 10, 2004
  • Updated: Sat, December 04, 2004

  • Reported By:englewood Florida
Leisure Time LLC - One Nation Travel Inc - Grand Getaways Vacation And Travel Club
324 N. Dale Mabry Tampa & Orlando, Florida United States of America

Leisure Time LLC aka One Nation Travel Inc. Grand Getaways Vacation And Travel Club; extremely poor business practices; likely fraud scam boilerroom operations refusing to rescind as under law Tampa & Orlando Florida

*UPDATE Employee: Leisure Time Response

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Leisure Time LLC, affiliated with Grand Getaways Vacation and Travel Club out of Tampa, Orlando, and Sarasota FL respectively, appear to be a RIPOFF travel fraud/scam. My first alert was when my credit card company refused to honor my request to "buy-in" to the travel club as it was "red-flagged" for being an "internet gambling site" and for having an overseas bank. (I learned this after the fact upon returning home from Tampa).

So we "joined" and put over $2000 on my friend's debit card. We, under law, rescinded within the three day time period, and spoke with the alleged owner, Stanley Britt, of Orlando, FL, (407-832-2207)when we returned to Tampa to return their "membership kit" (i.e., worthless book of pseudo info). They refused to take it back or refund our money from the thousands that they had unless we paid them another $374 for "administrative fee and cost of book--$99 and $275 respectively). They have no "operating headquarters" in Orlando as stated in the contract as to where to rescind. There was no fax or phone number listed as well.

Some of the "operators" in Tampa include Ann Gorman, alleged "project director" who became verbally abusive, agitated, and extremely unprofessional when kindly confronted with our request to return book and receive refund. Scott Morse, John Britt (son of owner) and Jason Fuller are also principals in the Tampa office located at 324 N. Dale Mabry, Tampa, FL.

Hundreds, if not thousands, of people put their name in the box to be considered for a "free trip to Hawaii". I'm sure we all were called as "winners" to set us up for a bigger scam. Their "free vacations"--offered thru MVI out of Sarasota, FL--were neither "free" (had to put down an additional $99-190 plus other fees--taxes, admin. fee, port charges, etc.) nor was "Hawaii" ever offered as an option!

I do believe the Florida Attorney General needs to get involved as well as Florida Consumer Protection, BBB needs to update their reports (no complaints listed under their other pseudo name "One Nation Travel"), and possibly the FTC, local media, and ultimately a class action suit if these people continue their questionable "business" (and I use the term loosely) practice.

Your site has been very helpful to alerting us to "businesses" such as this one. From this point on, we will check your site first for any consumer complaints. As the complaints regarding this company continue to roll in (and I'm sure they will), I, for one, am committed to bringing these people responsible to justice.

Tracy Port Charlotte, Florida
U.S.A.

This report was posted on Ripoff Report on 11/10/2004 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Leisure-Time-LLC-One-Nation-Travel-Inc-Grand-Getaways-Vacation-And-Travel-Club/Tampa-Orlando-Florida-33609-32819/Leisure-Time-LLC-aka-One-Nation-Travel-Inc-Grand-Getaways-Vacation-And-Travel-Club-extre-117035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Leisure Time Response

AUTHOR: Scott - (U.S.A.)

This is in response to the fraudulent posting on you're website: Ripoffreport.com. We became aware of a posting by Ms. Trudy Yukl within the past week, and respond to her accusations with the facts.

Ms. Yukl became a member of our travel club on October 29, 2004. At that time, we explained to her that our company policy when someone becomes a member, as clearly indicated in our contract, is that if for any reason a customer wishes to rescind, their membership, they must do so within seventy two (72) hours from the date of the contract. On November 4, 2004, three (3) days past the company's recission period, Ms. Yukl arrived at the companies Tampa office and demanded a full refund. However, we explained that under the terms and conditions under the contract, there is a $99.00 administration fee on all cancellations, and that the remaining balance would be refunded within twenty one (21) days from the date of cancellation. Moreover, we also explained to Ms. Yukl that the membership kit that is provided at the time of purchase must be returned in its original condition or the customer is charged $275.00. However, Ms. Yukl's membership kit was severely damaged, and therefore, the company would have to charge her the additional $275.00. At that point, Ms. Yukl became nasty and belligerent with Anne Gorman, our company project director, and Scott Morse, the member services manager. After attempting unsuccessfully to explain the companies return policy, we contacted the president, Stanley Britt. Mr. Britt, in an attempt to honor the company's policy of full customer satisfaction, offered to provide Ms. Yukl a full refund to charge her card, less the amount due for the membership kit. Although not happy, Ms. Yukl agreed to those terms, and went outside to smoke a cigarette while the paperwork was being prepared. After waiting for Ms. Yukl for 30 minutes, we realized she had left.

Leisure Time has strict policies for maintaining customer satisfaction. This type of slanderous posting is detrimental to the reputation for honesty and integrity that our company has earned within the community, and in the industry. The public cannot be permitted to be misled by one individuals false claims and unsubstantiated accusations. For example, contrary to her allegations, Leisure Time is not related in any manner with "One Nation Travel," and is not an internet gambling site. The company has an office in Orlando as stated in the contract executed and delivered by Ms. Yukl to Leisure Time. Ms. Yukl was offered and did receive a three (3) day Caribbean Cruise. She was never offered a trip to Hawaii.

We trust that you, the reader, will choose to make an informed, independent decision based on the objective facts, and not on the false claims of a customer whose motives, intent and behavior are less than honorable.
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