- Report: #736555
Report - Rebuttal - Arbitrate
Complaint Review: LuxSauna
LuxSauna7711 W 6th Avenue Denver, Colorado United States of America
LuxSauna LuxSpas RISK FREE TRIAL - YET PRODUCT RETURNED 14 days ago & not $1 back. President RUDE. Called my Doctor a liar!! Denver, Colorado
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I need ANYONE's help to get a refund from the $1295 I paid for a sauna I returned (at my doctor's orders after emergency surgery) LuxSuanas signed receipt on at 10:10am on 5/23, and not one dime paid back in refund to me.
I have waited 15 days for a refund to appear in my account, and have not received a date or communcations about WHEN I can expect my money back- any of it! I paid $1295 for a new sauna under a 90 day Risk Free Trial. I tried to return the sauna after emergency surgery when my Dr said it was unsafe for me. I never took shipment of teh sauna, returned it and was not refunded $1, in spite of 12 phone calls and 8 emails to this company.
Timeline- Dates and actions of Luxspas that has left me without recourse but to file this report. [continued below]....
5/18 -First I ordered the Spa, then had to return it 5/18 due to a unexpected surgery I had, doctors orders. At the time I was extremely disappointed and decided to re-order in 6 months, once the doctor cleared me. I explained all of this to my sales rep. She understood and outlined my options. I chose to return the shipment and requested a refund in writing, and in a call.
5/19 - I was told, I had to pay shipping (-$366) (see below documentation)
5/20 I called & emailed & was told I had to wait for LuxSpas to take receipt of the spa back which occurred 5/23, 10:10am (see below documentation)
5/27 I called. Was called back & told the credit of $929 should show up in my account Tuesday/Wednesday.6/1 6/2
6/1 I called sales, left a message, no response.
6/2- I call my salesperson, she tells me I have to pay 25% additional fee, and she has no idea when I will see my refund. -$323.75 being deducted-in spite of documentation from the company.
6/2 I sent an email with an escalation to president, requesting a call back.., sent email to Paul -head of sales, not response
6/3 I received an email from the president WITH NO AMOUNT OR DATE to expect a refund. I immediately emailed back asking WHEN to expect it. No answer. I called my sales person twice, no response. I called the main line, was told to email again. Everyone refused to speak to me. I emailed the President 2 more times, and the sales team. Not a peep.
<<<<<<<<<DO NOT PURCHASE A SAUNA FROM THESE CROOKS>>>>>>
Company name & Addresses:
LUXSPAS INTERNATIONAL LLC
7211 SHERIDAN BLVD, STE 300-156
ARVADA, CO 80003-3314 | view map
Dave Floyd, President
7711 W 6th Avenue
Lakewood, CO 80214-6403 map
firstname.lastname@example.org; email@example.com; firstname.lastname@example.org; :email@example.com; firstname.lastname@example.org
Phone #--> 1-888-301-9442
Documentation from Pres. Dave - notice no mention of WHEN I would get my refund, if ever :
From: dave floyd [mailto:email@example.com]
Sent: Friday, June 03, 2011 11:50 AM
To: Maura Plante
Cc: Cynthia lyle
Subject: Re: EXECUTIVE ESCALATION--> SERVICE COMPLAINT : Is $324 worth losing $1700++ and a satisfied customer?
got your email while on the road... not sure Why the anger.. our policies are clearly stated on the web site...
and.. i understand you may want to get a sauna at a later date... not sure why you chose not to take delivery - even when your doctor recommended you not use the sauna for a while... which in and of itself is ridiculous.
Its always amazing to me that people think that we should absorb the cost of delivery, packing etc.. when they change their mind. are you not aware that we incur significant cost? does it not matter at all?
you say you intend to purchase a sauna down the road. great, i understand Cindy told you that you will get credit you at that time.
thanks for your understanding.
Documentation of How much & When I will get a refund:
From: Cynthia lyle [mailto:firstname.lastname@example.org]
Sent: Friday, May 20, 2011 9:34 AM
To: Maura Plante
We will issue the refund minus shipping, once the sauna is received
back at the warehouse undamaged. This is per the refund
department...it is out of my hands.
From: Cynthia lyle [mailto:email@example.com]
Sent: Thursday, May 19, 2011 9:03 AM
To: Maura Plante
Subject: Fwd: LuxSpas Far Infrared Sauna -- New Order #
The shipping cost will be $183.00 each way, so it will be $366.00
which will include the return to our warehouse. I have an advisor on
staff that would like to speak with you. I just hate to see you
paying more for the same sauna in a few months. As we discussed
yesterday, you can store it, and who knows you might be released to
use it sooner than 6 months down the road.
According to the SEVEN Other reports here from other folks suckered by these bad people, I look like I am not going to see that REFUND> DO NOT BUY FROM LUXSPAS or any LUX Sauna
This report was posted on Ripoff Report on 06/03/2011 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/LuxSauna/Denver-Colorado-80214-6403/LuxSauna-LuxSpas-RISK-FREE-TRIAL-YET-PRODUCT-RETURNED-14-days-ago-not-1-back-Preside-736555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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