MD 247 This compnay takes money from young aduts with no life experience to know when their being ripped off Seminole, Florida

Laura,

I would like to thank you for responding to my letter, and doing as such in a civil manner.

Im sorry that you did not find MD247 to be a good fit for your son, and Im equally sorry that you were unable to reach a satisfactory conclusion with our customer service team.  The last six months have been a time of growing pains, triumphs, learning and occasional breakdowns in communication and we are doing our best to prevent the bad from happening again.  You can be assured that everything you wrote about in this report is being taken to heart, and its helping us shape customer service policies and build methods by which to ALWAYS reach us.

In order to fight past some of the issues that you wrote about, like frustration in the telephone process, we have implemented a 24/7 method by which we are always available directly via our social media customer web accounts.  The MD246 Facebook account is our preferred primary destination for people who want assistance, but would prefer to keep things online.  Our Social Media Admin, Michelle, monitors the page twenty-four hours a day and directly deals with customer service inquiries which are either publicly posted or shared via the Facebook messaging system.  This method for dealing with customer questions is proving to be quite viable, because it maintains the privacy and security of your personal information but still lets us know how to reach you.  The latter is of a huge amount of importance, because so few people actually post their real names when posting a complaint online and that leaves us with no possible way to resolve a question.

We have also started monitoring the sites like Ripoff Report on a regular basis because, to be frank, they arent the kind of places you go looking for information on your company.  While we dont really care for any of the sites, they are all allowing us to understand what we need to give additional attention to.

In closing, I would like to remind anyone reading that we can and will work to make you satisfied but we always need to know the name of the customer.  If we do not have the proper identifying information about the member, be it an online query; an email or a call we cant just pull answers out of the air.  Additionally, owing to HIPAA, we cant ethically reveal any information about a patient without their consent and we typically need that consent to be in a written release.  We may not always get it right, but we are trying.

Thomas Meehan
MD247 Founder

 May I suggest you use your hardworking group of folks to rally the decision makers in the country to fix one of the BIGEST problems of affordable healthcare then consumers wouldn't have to worry that their family members would be cold called, then taken advantage of.  I admit folks over the age of 18 should know better than to take a cold call from telemarketers, but then that's how they gain life experience.

I came to this website after my issue went unresolved via phone calls with "managers" or perhaps you want me to use your state attorney general webpage to post. 


I used my real name.  I'm out on MD247!

Hello,

My name is Tom Meehan, I am the Founder of Tampa Florida based MD247.COM.  We are a hardworking group of folks working every day to solve one of the biggest problems facing EVERYONE in our country, easy access to affordable healthcare.  The answer we are working on is telemedicine, or giving all of our friends and neighbors access to a doctor twenty-four hours a day via telephone, but the one definitive problem hitting us is the reality that there is no text book explaining how to create a perfect telemedicine healthcare system.  That means we will make mistakes, and it means that some people will not be satisfied, but we promise we will do our best to try to alleviate these growing pains and satisfy as many people as we can.

Today all of us have the ability to look anywhere to discover, or ferret out, the information about a product or a company that we are considering spending our hard earned dollars on.  Google, Facebook, Twitter, Yelp and a dozen other sites all put the power in the hands of the people and we have a generation of critics.  These are people who can take a lifetime of earned positive reputation, and transform it into a questions and fear with just a few words entered under anonymous names like StPeteFanGuy.  Guilt or innocence does not matter, and we can and will see the deserving like Bank of America lumped with the undeserving like the Humane Society.  No matter the company, no matter the validity of the claim, all have to face the stark reality that the only way to ever ensure that false or inflammatory reports are removed is to pay the owners of supposed scam reporting sites.  It is extortion.

Some of you are no doubt saying the complaint would not be there if you did your job right, and I do agree but I also realize and fully admit that nobody is perfect.  People make mistakes, and businesses make mistakes.  My personal issue is that we have 50,000+ satisfied customers but, like any product out there, we get a few complaints from people who either just did not have the ability to stick with the product or they may have had a rotten day.  Match an unhappy customer with a staff member who may not be having the perfect day, and you wind up with a recipe for disaster.  It is a shame when this happens, but it does happen because we are all human.  The problem comes when an upset customer decides that momentary anger is easier than actually doing what used to be encouraged in customer service situations, and requesting the opportunity to speak with a manager regarding dissatisfaction.  If the customer exercised his or her right to speak with a manager, it is very likely that the problem would be positively resolved but people are not comfortable dealing with people any more.  Now the best thing to do is jump on a website, issue a scathing report and sit back to see if an equally faceless corporation will have their web service team rebut your report.  While technology is great, I really believe that these snapshots of anger are some of the most detrimental results to find their way into real life.

We are going to admit outright that we have reports filed against us on scam report sites, just like both Wal-Mart and the American Red Cross have filed against them.  The reports are few, and there are quite a few people jumping in to support both MD247 and the telemedicine healthcare program that we provide.  Still, each anonymous report is out there as a snapshot of one moment in time that we did not treat a customer the way that he or she expected to be treated.  It is the anonymous which bothers us, because we have NO WAY to help that person by resolving what they perceived to be a personal injury.  We want the chance to deal personally with things you do not like, we want to find ways to make our service better and we encourage you to challenge us rather than running off and posting under a fake name on an extortion website.  We are here to help, let us help.

If you are prepared to learn the realities of MD247, and you do not mind giving us the opportunity to truly resolve programs, I invite you to visit MD247 online at http://www.md247.com or watch some of our videos at http://www.youtube.com/md247dotcom.

Sincerely,

Tom Meehan
Founder MD247.COM

I will not disagree with your reply. However you neglected to mention how Ryan was bullied into an alternate buyout of over $60 per month, all legal and recorded, when he first called to cancel.

Or your lack of willingness to allow Ryan my assistance when trying to cancel the second, third and fourth time we called. And your policy of secretly cancelling once you realized we would not take no for an answer.

Lastly, Ryan did not receive ANYTHING in the mail. He wasted his money and was NEVER refunded.
Its a lifes lesson for Ryan. Im just trying to alert others to your sales tactics when it comes to young folks with no experience and the horrible experience when trying to cancel.

Laura Chapter
8-24-2011

Laura,



Let me apologize for whatever inconveniences you or your son may have suffered
for the account that was placed on February 22, 2011 on Ryan's behalf. Our
customers are very important to us, and our goal is for each and every customer
to be completely satisfied.  I have attempted to contact you/him in regards to this matter and have been unsuccessful. So with that being said I disagree with your complaint against
our company. Ryan is over the age of 18 and is therefore legally responsible
for the account he freely and willingly placed with my company. Here is what
occurred: On February 22, 2011 we contacted Ryan personally and he spoke to two
separate representatives. During the first call, the MD247 service was explained.
It was during the second call with a supervisor that Ryan disclosed his credit
card information, and billing was explained. At the end of that call Ryan not
only accepted the offer but repeated the amount of the payment that would be
billed after the thirty days, if he decided to keep the program. With that
being said, Ryan signed up for our services on a risk free thirty day trial
basis. He was initially billed 9.95 for the enrollment fee and was sent a
package on February 23, 2011 to address he verified when he called our company
to cancel. Ryan had a full thirty days to try our services and decide whether
the program was for him. Ryan was under no obligation, and if he decided the
program was not for him, he simply had to call our customer service department
(our phone number is disclosed on bank statement or package) and cancel to
avoid being billed $19.95. Ryan did not call in on March 22, 2011 and was
billed $19.95. It was not until April 19, 2011 that his mother Laura called our
customer service department and the account was cancelled that same day during
that exact call. We provided Ryan with our on demand doctor concierge services
24 hrs a day, 7 days a week. He could have spoken with a registered nurse or licensed
physician at any time and his initial consultation was on us at no charge.
Although I understand Lauras concern as a parent, had she or her son used our
program I am sure that both would hold a completely different view of our
company and services.

Thank you in advance for your time and business. Should you
require further information please feel free to contact me directly at
1-866-232-1343.