Microtel Inn Beware! Their Cancellation Policy Is Unfair! Burlington North Carolina

Regarding Robert's comments, I, too, know how to read a calendar. You are missing the point! Suggest they consider be more specific about their cancellation policy. Why not say, "Please note that this room must be cancelled 24 hours prior to our stated check-in time or you will be charged" or something to that effect. This is what I call Customer Service! Also, Microtel could have extended some type of olive branch such as a lower cancellation fee, a coupon for a future stay, etc. That way it would have been a win-win instead of a win-lose. I don't know what kind of business you are in Robert, but I always try to work with my clients to make sure they are satisfied.

This is not a RipOff you just failed to read the e-mail. To have the impression you had you either don't travel a lot or where you normally stay has a same day cancellation policy. But it is not uncommon for a hotel/motel to require you to cancel in advance. Depending on the hotel or area 1 day or even 2 days prior may not be out of the ordinary.

You were checking in on the 19th, and the e-mail says you need to cancel by 4pm on the 18th. Sounds pretty clear what they are telling you. The last time I checked my calendar the 18th is a day before the 19th.