- Report: #1035452
Complaint Review: msi merchant services inc
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| msi merchant services inc 890 mountain ave 2nd floor
new providence, New Jersey United States of America |
|
msi merchant services inc lied new providence, New Jersey
*Author of original report: totally scam
*UPDATE Employee: Response
*Author of original report: totally scam
*UPDATE Employee: Response
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please be very careful with the people that are call representative from this company they lie and take avantages of your good faith. my personal experience is i start a new bussiness and i was introduced to this company by a "friend i call the number that she gave me an this guy peter (tony) rodriguez call me back because i left a m/s and he came to my place my husband and i told him that we did not want any contract and he lied to us that if we buy our machine we did no have to sign any contract then he gave me a lot of papers to sign telling me that was necessary for the company to have my information including my bank info. he was decent and all the time try to be nice. the result i did not read the papers because we were talking and he was distracting me giving me advices since it was the first time i was using this services did not had any expericence so he took the papers left and later i find out that he made sign a 36 months of contract and if i want to cancel i need to pay over a 1000 dollars because there is a fee for each month of the contract. when i call him after i find out he never answer his card did not had any information other than his number.i bougth my own machine and he never came back to even help me with the debit machine. I still request to the company for another rep to come and help us with the funtioning of the machine and negotiate with all the fees that they bills us every months and nobody has help us i give complain to merchant company and they back ups this people telling me that this is the first complaint that they heard about tony and the lady told me that i should lern that next time i sign a contract i read it. he call me a few days ago because of my certify letters to the company requesting help and i ask him why he lie to me in a very good manner and he told me in a very nasty rude attitud (i did not put a gun in your head to make you sign).and if i need help to call the company he was in new jersey.and all this happens in miami.
This report was posted on Ripoff Report on 03/17/2013 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/msi-merchant-services-inc/new-providence-New-Jersey-07974/msi-merchant-services-inc-lied-new-providence-New-Jersey-1035452. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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no, there is not a mistake you know that we are talking about the same company. not only that. i'm sure that this story sounds familiar to you this kind of representative that work for your company have the same ethic and line of work and use same dishonest treatment to others but not everyone has the time or energy to do what i'm doing right now.but I'm sure that they complain to your company but you are not going to admit it. it is obvios. also people are not stupid there is not only the name of your company that they are writting about but the adress and phone number like i did here.
when someone do the research check for everything even the little things that's the point of the researching.and mostly when their has been abuse by your reps.i lern that now.
also you can not use other people's company name to work under their name beacause you can be sue i have a company and when i chosed the name i had to make sure that this name is not being use or own by another company because it is ilegal. and they were not going to allow me to open the corporation.a 4 year old knows that information.
when someone do the research check for everything even the little things that's the point of the researching.and mostly when their has been abuse by your reps.i lern that now.
also you can not use other people's company name to work under their name beacause you can be sue i have a company and when i chosed the name i had to make sure that this name is not being use or own by another company because it is ilegal. and they were not going to allow me to open the corporation.a 4 year old knows that information.
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Merchant Services is a known name for this type of industry, when a name search is done, our company is the first Merchant Services to show up. We are often mistaken for other processing companies. There are over a hundred companies listed with the same name. Unfortunately, without providing any information, we cannot directly respond to your particular case.
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it is obvious that you work for this company and you have to make me look stupid by not providing my personal information or account number. i know that i make a mistake by not reading before signing the contract but like i said before this person tony (peter) rodriguez he managed with his conversation and dishonest ability to make me trust him and think he was a decent person. also this was my first experience with this type of credit card company i was opening a business for the first time.i know that there is nothing i can do now with your company but to pay the penalty and finish this disgusting and abusing contract. that is something that i'm contemplating.but at leat if i can help other people no to do this mistake or suffer the consecuences of doing business with a dishonest people who has no morals i would do it.
i know that i'm not alone i did my research on line. late for me. but i find out that there is a lot of more people that are suffering the same consecuences that i went througth.they are complaining about your representatives and how nasty they are once you sign a contract with a very small letters difficult even see the small hidden fees.
also i never recieved fom tony a copy of my contract he desappear and i have to requested from your company. they sent a very dark one with a small letters very diificult to read.
the last thing I'm going to tell you is that sooner or later somebody from your company is going to make a huge mistake and all this is going to expose to the correspondant authorities. i have seems a lot of dishonest companies falls aparts because of god's justice. I know that i serve a living god of israel that is dealing right now with this problem that is not longer mine it is his believe it or not. thank you god.
i know that i'm not alone i did my research on line. late for me. but i find out that there is a lot of more people that are suffering the same consecuences that i went througth.they are complaining about your representatives and how nasty they are once you sign a contract with a very small letters difficult even see the small hidden fees.
also i never recieved fom tony a copy of my contract he desappear and i have to requested from your company. they sent a very dark one with a small letters very diificult to read.
the last thing I'm going to tell you is that sooner or later somebody from your company is going to make a huge mistake and all this is going to expose to the correspondant authorities. i have seems a lot of dishonest companies falls aparts because of god's justice. I know that i serve a living god of israel that is dealing right now with this problem that is not longer mine it is his believe it or not. thank you god.
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Merchant Services Inc (MSI) takes pride in servicing all of our Merchant needs and concerns. Unfortunately, not being able to locate this particular account without a Merchant name or number, there is not much that can be said.
General rule for all Merchant Accounts listed with us are as followed. Everything that is charged including cancellation fees, as well as our stipulations stating the initial term of agreement shall be for three (3) years commencing on the date the agreement is executed by an authorized agent, are stated in our Contract / Terms and Conditions Book.
No contract is sent over for approval unless the owner of the Merchant Account signs the application / contract. The sales representatives are independently owned however are trained on the Contract / Terms and Conditions Book.
MSI Headquarters are located in New Providence, NJ. Office Hours are Monday Friday 8:30 am - 5:30 pm eastern time. All calls after that are forwarded to our after hours department that can only assist with Technical Support. All billing, Customer Service, Risk issues need to be dealt with directly at MSI Headquarters.
General rule for all Merchant Accounts listed with us are as followed. Everything that is charged including cancellation fees, as well as our stipulations stating the initial term of agreement shall be for three (3) years commencing on the date the agreement is executed by an authorized agent, are stated in our Contract / Terms and Conditions Book.
No contract is sent over for approval unless the owner of the Merchant Account signs the application / contract. The sales representatives are independently owned however are trained on the Contract / Terms and Conditions Book.
MSI Headquarters are located in New Providence, NJ. Office Hours are Monday Friday 8:30 am - 5:30 pm eastern time. All calls after that are forwarded to our after hours department that can only assist with Technical Support. All billing, Customer Service, Risk issues need to be dealt with directly at MSI Headquarters.
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