Report: #1035452

Complaint Review: msi merchant services inc

  • Submitted: Sun, March 17, 2013
  • Updated: Tue, March 19, 2013
  • Reported By: cary — hialeah Florida
  • msi merchant services inc
    890 mountain ave 2nd floor
    new providence, New Jersey
    United States of America

Show customers why they should trust your business over your competitors...

please be very careful with the people that are call representative from this company they lie and take avantages of your good faith. my personal experience is i start a new bussiness and i was introduced to this company by a "friend i call the number that she gave me an this guy peter (tony) rodriguez call me back because i left a m/s and he came to my place my husband and i told him that we did not want any contract and he lied to us that if we buy our machine we did no have to sign any contract then he gave me a lot of papers to sign telling me that was necessary for the company to have my information including my bank info. he was decent and all the time try to be nice. the result i did not read the papers because we were talking and he was distracting me giving me advices since it was the first time i was using this services did not had any expericence so he took the papers left and later i find out that he made sign a 36 months of contract and if i want to cancel i need to pay over a 1000 dollars because there is a fee for each month of the contract. when i call him after i find out he never answer his card did not had any information other than his number.i bougth my own machine and he never came back to even help me with the debit machine. I still request to the company for another rep to come and help us with the funtioning of the machine and negotiate with all the fees that they bills us every months and nobody has help us i give complain to merchant company and they back ups this people telling me that this is the first complaint that they heard about tony and the lady told me that i should lern that next time i sign a contract i read it. he call me a few days ago because of my certify letters to the company requesting help and i ask him why he lie to me in a very good manner and he told me in a very nasty rude attitud (i did not put a gun in your head to make you sign).and if i need help to call the company he was in new jersey.and all this happens in miami.
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This report was posted on Ripoff Report on 03/17/2013 10:15 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment false claims, lies, takes advantage of clients

AUTHOR: RippedOffAndPissed - ()

It is 100% true that (Merchant Inc) is a complete and utter scam, perhaps the most expensive scam I have ever fallen for. They have easily taken over $1000 in less than a year, for a service that advertises $7.95 a month on the front page of their website. Also, they advertised "Cancel anytime without penalty", yet when I closed/canceled my account, they took $350 from my bank account by direct withdrawal (ACH). They knew what they were doing, because by taking the money from the bank account directly instead of by my bank card, they were able to prevent a chargeback. I told my bank I did not authorize the charge and they denied my claim, also saying I did provide authorization. So clearly, the "cancel anytime without penalty" is an outright bold faced lie.

My monthly statement was supposed to be $6.95 + $1.00 (a total of $7.95) plus whatever credit card fees I accumulate from sales. My actual monthly bill was somewhere around $35 to $75. It should be noted that I only ever made $120 in sales over the months I used their service, so the bills being this high were not the result of sales commissions. The company had my credit card and bank account information, yet they still sent me a paper bill every month, usually dated weeks before the actual postmark date. So by the time I would get the bill, they would have tacked on another $30 for a late payment. I swear up and down, everytime I got something related to this, the paper would be dated almost a month in advance of the postmark. This would include bills and notices. The least I ever paid in a single month was $30.

Going back to when I canceled the account, I had called to verify that I wouldn't be charged a cancelation fee. There was no cancelation fee, and all I had to do was pay the remainder of my balance. Again, this was a bold faced lie.

To make matters even more insane, I recently found out I am still being billed $29.95 a month by, almost a year after I canceled. I'm not sure why they charged me $350 if they were still going to be sending me bills from elsewhere. This needs to be handled by a lawyer who can gather customers who were sold these products through so we can get our money back, at the very least the $350 cancelation fee and any fees related to merchant inc once the account cancelation fee was actually paid.

We found nothing bad about merchant inc when we looked them up in june 2012. In fact, we found very little at all. Just the promises on their website, which is why we did business with them. For something that was supposed to be $8 a month, how did I end up losing over $1000 in the course of a few months? Now when you google merchant inc, you will find a ridiculous number of people who are going through the exact same thing as us. Please, I would hope there is a lawyer who can help us with this company.

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#2 Author of original report

totally scam

AUTHOR: cary - ()

no, there is not a mistake you know that we are talking about the same company. not only that. i'm sure that this story sounds familiar to you this kind of representative that work for your company have the same ethic and line of work and use same dishonest treatment to others but not everyone has the time or energy to do what i'm doing right now.but I'm sure that they complain to your company but you are not  going to admit it. it is obvios. also people are not stupid there is not only the name of your company that they are writting about but the adress and phone number like i did here.

when someone do the research check for everything even the little things that's the point of the researching.and mostly when their has been abuse by your reps.i lern that now.

also you can not use other people's company name to work under their name beacause you can be sue i have a company and  when i chosed the name i had to make sure that this name is not being use or own by another company because it is ilegal. and they were not going to allow me to open the corporation.a 4 year old knows that information.
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#3 UPDATE Employee


AUTHOR: Cathy Kalloo - ()

Merchant Services is a known name for this type of industry, when a name search is done, our company is the first Merchant Services to show up.  We are often mistaken for other processing companies.  There are over a hundred companies listed with the same name.  Unfortunately, without providing any information, we cannot directly respond to your particular case.
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#4 Author of original report

totally scam

AUTHOR: cary - ()

it is obvious that you work for this company and you have to make me look stupid by not providing my personal information or account number. i know that i make a mistake by not reading before signing the contract but like i said before this person tony (peter) rodriguez he managed with his conversation and dishonest ability to make me trust him and think he was a decent person. also this was my first experience with this type of credit card company i was opening a business for the first time.i know that there is nothing i can do now with your company but to pay the penalty and finish this disgusting and abusing contract. that is something that i'm contemplating.but at leat if i can help other people no to do this mistake or suffer the consecuences of doing business with a dishonest people who has no morals i would do it.

i know that i'm not alone i did my research on line. late for me. but i find out that there is a lot of more people that are suffering the same consecuences that i went througth.they are complaining about your representatives and how nasty they are once you sign a contract with a very small letters difficult even see the small hidden fees.

also i never recieved fom tony a copy of my contract he desappear and i have to requested from your company. they sent a very dark one with a small letters very diificult to read.

the last thing I'm going to tell you is that sooner or later somebody from your company is going to make a huge mistake and all this is going to expose to the correspondant authorities. i have seems a lot of dishonest companies falls aparts because of god's justice. I know that i serve a living god of israel that is dealing right now with this problem that is not longer mine it is his believe it or not. thank you god.

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#5 UPDATE Employee


AUTHOR: Cathy Kalloo - ()

Merchant Services Inc (MSI) takes pride in servicing all of our Merchant needs and concerns.  Unfortunately, not being able to locate this particular account without a Merchant name or number, there is not much that can be said. 
General rule for all Merchant Accounts listed with us are as followed.  Everything that is charged including cancellation fees, as well as our stipulations stating the initial term of agreement shall be for three (3) years commencing on the date the agreement is executed by an authorized agent, are stated in our Contract / Terms and Conditions Book. 
No contract is sent over for approval unless the owner of the Merchant Account signs the application / contract.  The sales representatives are independently owned however are trained on the Contract / Terms and Conditions Book.
MSI Headquarters are located in New Providence, NJ.  Office Hours are Monday Friday 8:30 am  - 5:30 pm eastern time.  All calls after that are forwarded to our after hours department that can only assist with Technical Support.  All billing, Customer Service, Risk issues need to be dealt with directly at MSI Headquarters.
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