• Report: #1110717

Complaint Review: Neat company

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  • Submitted: Thu, December 26, 2013
  • Updated: Thu, December 26, 2013

  • Reported By: Numbergirl — Brooklyn park Minnesota
Neat company
1601 market st suite 3500 Phildephia, Pennsylvania USA

Neat company Do not sign up for the free cloud trial they do not cancel it unless you can prove you called but they refuse to send confirmation Phildephia Pennsylvania

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We purchase the neat reader and signed up for the free cloud trial.  the reader is not Israel friendly and does not read long receipts well and many long receipts need to be feed three or four times before it reads it. With only a 30 day guarantee we are stuck with it. After about 60 receipts we gave up and cancelled the cloud. After our discover card expired Neat waited three months before sending an email threating  collections.  This was our first notice. Of course I called and they would not honor the first cancellation and they said they will never email or mail confirmations. They just give you their name. They would not go back the three months and give credit even though they they could see we had not used it. This company is a rip off and I am wRning everyone - do not buy this product unless you are willing to return it in 30 days.  Their are a ton of much better apps that are easier to use and you don't have to deal with poor customer service. 


This report was posted on Ripoff Report on 12/26/2013 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Neat-company/Phildephia-Pennsylvania-19103/Neat-company-Do-not-sign-up-for-the-free-cloud-trial-they-do-not-cancel-it-unless-you-can-1110717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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