- Report: #1008524
Report - Rebuttal - Arbitrate
Complaint Review: Network Solutions
Network SolutionsHerndon, Virginia United States of America
Network Solutions Web.com Deceptive and Fraudulent Business Practices Herndon, Virginia
*Author of original report: Dishonest Shoddy!
*Author of original report: Fool Me Once Shame On You, Fool Me Twice Shame On Me...
*UPDATE Employee: Response from Network Solutions
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A few months ago we were contacted by a salesman for their Gorilla Marketing Product. What you should know that before you start a conversation with anyone in this organization they have to verify your account. Once this is done you have given them access to your financial information or credit card on file. Now it so happens that we were coming up for our domain and hosting renewal. Whenever you renew the hosting the domain is always thrown in at no charge.
Most subscribers know this and also know this would be foolish to set the auto-renew feature because you will be charged full price for both services. With the end of the month close at hand the salesperson became very anxious to close the sale, promising that if we signed up for the Guerilla Marketing service at eighty dollars per month the fee for the domain and hosting would be waived renewed and your card billed every month.
This is a method companys use to develop revenue stream. So what this slick salesman does is set the auto-renew feature in anticipation of closing the deal. Before we can make a decision we are charged the full amount for the hosting and domain renewal which comes to nearly two hundred dollars. We contact customer service and are told that it will take up to ten days for the funds to be returned.
This is a form of embezzling. To avoid becoming a victim of this scam it is important that if you have a card on file to check the auto-renew feature often to avoid this from happening to you, or better yet do not leave your card on file with anyone. Before making this posting I have discovered that this is a common scam with this company. If there is an attorney that is interested in seeking a legal remedy this is the number for their corporate offices. (570) 708-8700
In August 2011, it was announced that Network Solutions will be bought by Web.com for $405 million and 18 million shares. On October 27th, 2011, Web.com announced the completion of the Network Solutions acquisition. This was immediately followed by the departure of CEO Tim Kelly and other key leadership. Large scale employee layoffs began the following day. By December 31st, 2011, over half of the office space in the Herndon, VA based headquarters had been vacated and returned to the property management. On March 31st, 2012, the company's Belleville, Illinois office was closed
The Web.com Group was formed as a result of the merger of Web.com, Inc. (NASDAQ: WWWW) and Website Pros, Inc. (NASDAQ: WSPI).
The company was initially funded with $65 million from Norwest Venture Partners, Crosspoint Ventures, Chase, Verizon (Bell Atlantic), Office Depot, and Dell; and subsequently by Insight Venture Partners just prior to its IPO. It took only six years from start-up to achieve its goal of dominating the market, and went public in 2005
This report was posted on Ripoff Report on 02/04/2013 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Solutions/Herndon-Virginia-/Network-Solutions-Webcom-Deceptive-and-Fraudulent-Business-Practices-Herndon-Virginia-1008524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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