NetZero Internet SCAMMERS Internet

 I ordered internet with them over the phone.  Took no time at all (of course) to take the information. We got the flash drive in the mail.  We tried getting internet in a big, metropolitan city but IT DID NOT WORK! Would not load the pages, kept telling us to refresh, we did click refresh but would keep showing the refresh page every time we clicked it.

We called NetZero. They stated we had to try tech support before we could cancel. We did for over 30 minutes with them. They could not get it to work. I then told them I wanted to cancel.  Tech support put me back with someone else who could do the canceling. They stated that I had not used tech support so they would have to charge me the early termination fee. I told them we had just finished with tech support and they were unable to get it to work. The man kept telling me I HAD NOT tried tech support. I told them I had and I wanted to cancel. This went on numerous times. I told him I was sending back the flash drive.

I called them again several days later to get the charges refunded. They stated that they had not received the flash drive, they were giving me a 75% reduction on the drive but I could not get the refund on the early termination fee. I told them this is bad business... not how to do business. I told them they deserved money for sending me the device but they were NOT to take any money out of my acct. for early termination because this is a huge metropolitan city and it should work here; not like some small town I would expect it not to work there. They did take the money from my acct.

I wanted to confirm that they had indeed canceled my acct. but the man stated that it was NOT cancelled.  I asked him why since I had cancelled it over a week ago? He stated they will not cancel the account until they receive the device back.  I replied," Let me get this straight.  You have not cancelled this account when I told you to last week and you state you will not cancel it until you receive the device from me?  Is that right?  That is right, he stated.  I kept trying to reason with them but they hung up on me more than once.

I got a phone call from them 3-4 days later even though I told them I would not be available to take a phone call for 6 more days since I would be at work. They called any way.  She stated they had decided to refund the early termination fee but I told her I had closed that debit card so they could not take any more money out of that account.