- Report: #1113317
Report - Rebuttal - Arbitrate
Complaint Review: Pacific Naturals
Pacific Naturals2049 North Lincoln Street Burbank, California USA
Pacific Naturals Free "Trial" of products winds up costing nearly $150 Burbank California
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Products that I signed up to "Trial" for 16 days arrived 12 days after I ordered, it was right before the holidays, and right up against a weekend. When I ordered, I received no confirmation in email so I had no way to track the order. There were no cancellation instructions or customer service contact information included with the order. There was no receipt included in the package so I wasn't even sure if / how much was being charged until I looked at my credit card statement.
There was no way to cancel online. Customer service was non-existent on the weekend (included in the 16 day trial period). There is a $6 restocking fee for all returned items (per bottle) and btw, any opened items are non-returnable. So, if you open them and they are defective, you can't return them.
This report was posted on Ripoff Report on 01/06/2014 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pacific-Naturals/Burbank-California-91504/Pacific-Naturals-Free-Trial-of-products-winds-up-costing-nearly-150-Burbank-California-1113317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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