- Report: #1085094
Report - Rebuttal - Arbitrate
Complaint Review: Safe Home Security
Safe Home Security55 Sebethe Dr Cromwell, Connecticut USA
Safe Home Security Scam Alert Cromwell Connecticut
*General Comment: Scam Artists
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Safe Home Security failed to install a working home security system. The system had to be disarmed for 2 months before a second repairman was dispatched to replace the unit. It still did not work, and repeatedly came on and had to be disarmed. We continued to have the payment charged to our credit card. I could not get the company to fix it, so I changed the credit card account. Then the company insisted that we pay them, and harassed us, but did not come as promised to fix the unit. The unit had to be disconnected from our phone line, which we did ourselves because they refused to come and do so.
Quite likely, the defective units were fire hazards as we were smelling smoke until they we disconnected them entirely. Although we never had working units, SHS says that we owe them $1600. This is ludicrous. If anyone wants me to join them in a class action suit, there seem to be a lot of people with identical complaints. [continued below]....
The company is very good at coming back with how they tried to resolve issues, but in reality, they only demand money but do not honor the terms of their contract, which is that they provide a working home security device. Ours never worked from the day it was installed and started calling the fire department for no reason, and continued to go off every few minutes such that it had to be disarmed every 12 hours by calling the company again and again, until we dismantled it.
The last time I spoke with SHS and they said they would adjust the bill and then said they would come fix it, the repair person did not come as scheduled, although i took a day off work and waited. There was no cancellation call, and no rescheduling call. Clearly, SHS did not plan on servicing our home security system that they installed because their method of making money is to scam people into paying for a service not received. I would warn anyone interested in their product and service to first read the BBB reviews. SHS is not a member of the BBB, but the BBB gives them only a C rating, which is pretty bad.
This report was posted on Ripoff Report on 09/16/2013 11:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safe-Home-Security/Cromwell-Connecticut-06416/Safe-Home-Security-Scam-Alert-Cromwell-Connecticut-1085094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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