- Report: #1121721
Report - Rebuttal - Arbitrate
Complaint Review: Samsung
Samsung2901 Summit Ave Ste 100 Plano, Texas USA
Samsung Repair Services, Inc.2901 Summit Ave Ste 100Plano TX 75074-7468 Waranty fraud and damaged by device. Plano Texas
*Consumer Comment: Samsung Galaxy S III...Same problem!
*Author of original report: Absolute Fraud.
*General Comment: Your misinformation.
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I sent in a samsung galxy s3 to be repaired under warranty. The phone was working except the charging port did not charge. The phone was not repaired instead i received back a completly dead phone. It was working when i sent it in and they acknowledged that and even updated the software. Then they labeled it BER ( Beyond Economical Repair) due to liquid damage and sent it back completely dead. The phone never had a liquid damage, was always kept in a case, and was working prior to me sending it in. They also got dirt inside the camera lens. While I know that the phone did not have any liquid damage and this is just Samsungs Fraudulent way of getting out of its waranty obligation, it is possible that with that kind of quality control for all I know they spilled something on it.
My repair case is 4122693550
This report was posted on Ripoff Report on 02/07/2014 09:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung-/Plano-Texas-75074/Samsung-Repair-Services-Inc2901-Summit-Ave-Ste-100Plano-TX-75074-7468-Waranty-fraud-an-1121721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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