• Report: #801852

Complaint Review: solo communications

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  • Submitted: Sat, November 26, 2011
  • Updated: Sat, November 26, 2011

  • Reported By: lisa — hartly Delaware United States of America
solo communications
Internet United States of America

solo communications Billing charges on my verizon phone bill i did not okay Internet, Internet

*UPDATE EX-employee responds: Just some advice....

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charging serivices i dont use on my verizon phone bill.i did not ask for this service

This report was posted on Ripoff Report on 11/26/2011 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/solo-communications/internet/solo-communications-Billing-charges-on-my-verizon-phone-bill-i-did-not-okay-Internet-Int-801852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Just some advice....

AUTHOR: cfeline5 - (United States of America)

I used to work in the technical support call center for Verizon Wireless..can't tell you how many calls we received about this on a daily basis...

These charges usually come from things like 'joke of the day', 'text your question', '10 free ring tones!' , 'vote for your favorite American Idol contestant!' and other services that advise you to simply text something to a text code ( Simply text IDOL to 555555 to enter to win your chance at attending the live finale!)..what they don't tell you, except in very small print that flashes at the bottom of the screen, is that when you text you are actually subscribing to a service that can now charge $9.99 and sometimes up to $19.99 monthly for their service.

It is a common issue..here's what you do:

Call Verizon and explain the issue..there is actually a program where tech support can view all 3rd party subscribers. They can submit a request to have the money refunded and the service terminated.
It may take 7-10 business days for it to terminate and may take a little longer for your bill to reflect the refund.
In the meant time, respond to any messages you get form the service with : STOP CANCEL..continue to do this and nothing else. Check back with Verizon after a few days and have them check the 3rd party subscriptions on your account to ensure everything went through ok.

I know it is frustrating and I hope this helps.
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