South Bay Expressway Gave Me Citation For Something I Did Not Do Intentionally - I Did Not Deliberately Evade A Toll San Diego California

This is the email I sent to them today after receiving their Notice Of Toll Evasion:

Dear South Bay Expressway,

I received your Notice of Toll Evasion - Payment Request today for Citation Number C131155334 in which you stated that I used the toll road without paying.  Please let me explain what happened.  I am not familiar with Chula Vista, and only visited that area to see President Bill Clinton who was present at Bonita Vista High School that morning in an event held for Hillary Clinton.  On my way back to the North Coast area of San Diego where I live, since I was not familiar with the Chula Vista area, I used my GPS on my phone and it told me to go that way using the Toll Road, but didn’t say it was a toll road and as I approached, I think I noticed it was a toll road, but it was too late for me to back up, and there was no option for a u-turn.  

I was stuck and had to go on the Highway.  The gates should have been down, forcing people to pay and there should have been staff there, but there was no one, and the gates were up, and I didn’t know what to do as I am not familiar with toll roads, and never use them, so since there was no one to ask, I just went ahead.  I was thinking that I don’t want to be on this toll road, as toll roads usually cost money, and I avoid them, but I had no choice.  I did not intentionally evade paying, I just didn’t see anyone there to help or give me information, and did not know where to pay or how to pay a toll fee.  Please can you waive the fee or just charge me the $2.50 as this was not intentionally done?  Please let me know.

Thank you,