- Report: #671661
Report - Rebuttal - Arbitrate
Complaint Review: Suddenlink
Suddenlinkwww.suddenlink.com Magnolia, Arkansas United States of America
Suddenlink Rate Hike Magnolia, Arkansas
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My biggest gripe with Suddenlink is the price and there ability to jack up rates without an explanation. Initially I was paying $105 a month. This price included basic cable throughout the house and a single digital dvr along with 8meg internet.
Last month I checked my bill to see a twenty five dollar increase. I called and received two different stories. First I was told I was on promotional pricing, then I was told it was a region wide price increase related to them now offering home security (Since I didn't have the service, why would my rate increase?). The thing that irks me is there was no explanation on my statement of a rate increase or any explanation.
I talked to customer service and they seemed less than concerned with keeping me as a customer. So I switched to ATT DSL and netflix (costs around 35 bucks total). So to everyone I highly suggest satelite and DSL as opposed to Suddenlink. You won't save a dime "Bundling". Their services are overpriced, the quality is low, and the customer service is terrible.
This report was posted on Ripoff Report on 12/14/2010 10:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suddenlink/Magnolia-Arkansas-/Suddenlink-Rate-Hike-Magnolia-Arkansas-671661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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