- Report: #795734
Report - Rebuttal - Arbitrate
Complaint Review: tune up plus
tune up plus5225 a indian river road virginia beach, Virginia United States of America
tune up plus the customer representative lied and discriminated against me because i am a women virginia beach, Virginia
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He gave me a invoice with a estimate of $469.95, for thermostat, gasket,coolant service and upper and lower hoses.( i had just had my gasket and thermostate replaced on October 3rd, but i did not tell him because i wanted to see if he was going to be honest about the repairs.) So i left and when i went home, what had just happended didn't sit right with me. On monday October 31st i went back with my neighbor because i was not satisfied with what he did. The same customer representative was there and we spoke to him about what happened. i asked him why he recommended the thermostat & gasket when i just replaced it and he said "maybe the person who replaced it put it on wrong."
I asked to speak with his manager and he called his manager Steve and i was able to speak to him on the phone. he said he was on his way from Williamsburg and he would be there that night so he would call me in the morning. He also said both of them would be there to disuss the situation. The Manager Steve never called me, so Wed Nov 2nd i went back and i also brought the mechanic who replaced my thermostat & gasket with me. The same cust rep was there again so i asked him if the manager was there and he said no, the mechanic i brought back to the store with me asked the rep why did he tell me the thermostat was on wrong when he knows that if he would have put it on wrong the car would have over heated, and he agreed.
the mechanic i brought with me also asked him how could he diagnos a heat problem on a machine?? he could not answer. I asked him to call his manager again and asked him why he has not contacted me yet, he said he has not had a chance. ( but he was there with him the day before.)After i brought the mechanic who had knowledge about cars with me the representative changed his story and said he didnt tell me he could tell me whats wrong with my car and he also said he never said he could diagnos my car ,but he could take a look at it. It is now Nov 7th and the manager has yet to call me to solve this problem.
This report was posted on Ripoff Report on 11/07/2011 08:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/tune-up-plus/virginia-beach-Virginia-23325/tune-up-plus-the-customer-representative-lied-and-discriminated-against-me-because-i-am-a-795734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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