American Van Lines Kyle Hernandez They gave me a quote, took 50% (approx. 2400) and when I called, I got the run around. Pampano Beach Florida

On late May 2022, I call and ask American Van Lines for a quote.  I spoke to Kyle Hernandez.  Afte, r reviewing, I "signed off" on the estimate.  They wanted 50% upfront, approx $2,400.00 which I gave him on my Discover Card.  In July, because of circumstances, I needed to change my moving date forward at least a month. 

It was originally for 9/16th.  After leaving a message with Melissa, I did not hear from him.  I called again 2 days later, got Melissa, was told Kyle would call me back.   I told her he hasn't and all I want to do is change my moving date forward.  She replied that it would have to be approved.  I said to forward my request to the Approval Dept., and "when would I hear from them?"  Silence. 

It was then I thought to check "Ripoff Reports" and sure enough, there were 2 incidents with different people.  One of them said that bad reviews (I guess on their website) were taken off because the Company bribed the people.  After reading that I didn't want to do any business with them.

I decided to call my credit card fraud dept and make a report.  I explained my story and they said it would take approx 30 days to investigate this.  Meantime, I was given a temporary credit on my card which I couldn't use until the investigation was closed.

After several days, I got emails, voicemails from Kyle.  I picked up the last call, and he was very cordial, said he couldn't reach me at the number I had given.  I told him that I didn't like the lack of response on his part, and that I am cancelling my contract.  He said he was very sorry to hear that. 

Afterwards, I received 2 emails from him, one cancelling my contract, and second refunding my money via credit card.  I had read the fine print on the contract (although I never did "accept" it by email, but it did stipulate that the deposit was non-refundable whether it was changed or cancelled. I hope no one else falls victim to this unscrupulous company.  This gives other moving companies a bad name.