American Van Lines American Van Lines I regret ever booking with American Van Lines. Pompano Beach FL

From the moment they took my deposit and I signed a contract with them they continued to push dates back, miss deadlines they told me they would get me info, and their communication and just plain ignoring me was one of the most unprofessional customer service experiences ever.
My things were packed and ready to go from a storage unit in LA coming to Michigan. They just had to pick it up, no packing, and somehow almost 3 weeks into this it’s only been moved by another company they hired to another storage facility where is has sat for 9 days and counting.

First, my sales person, Tim Tamkins. He was persistent but probably saying anything to make a sale. Within days of booking he missed my requested pick up date by almost a week (I wouldn’t have booked with him had I known this), as an afterthought decided I needed a smaller shuttle to get into the storage facility where my things were in LA, talking as if the actual tractor trailer that would bring my things across the country was going to just pull up, load and keep on driving.

So he then charged me more for a shuttle. He then told me the truck of theirs that was going to transport my things broke down and they would have to subcontract it to someone local. Really? So now Cal Van Lines is involved as a subcontractor. “They are our best out there,” he said. Well if you look up reviews on Cal Van Lines they seem to be lucky if they have one star reviews.

I was unable to be there for pick up because I had already moved. So I filled out a Power of Attorney for the person meeting movers in my place.
Now I have a dispatch contact at American Van Lines, Rebecca Joassaint. I have a three day pick up window and they are coming on the last day. Cal Van Lines and Rebecca call me with a pick up window and they are different. Also in my conversation with Cal Van Lines they know nothing about the Power of Attorney. So I ask American to be sure they receive it.

Pick up day. The driver calls me and is surprised to hear I am not there and knows nothing about the Power of Attorney. Once they go thru my things in storage my POA calls onsite and says they have a new estimate for me and in the background the movers are threatening to leave anything not on my inventory list if I don’t sign the new agreement. 

In the middle of this heated conversation Rebecca calls and I cannot pick up. I call her back 3x and leave a message to call me urgently as pick up is not going well. Several hours later she calls and begins to tell me what will happen at pick up, how they will reinventory my things and have a new estimate to sign. But this already happened! The delivery window is over, how about a call the day before?

She then tells me my stuff has to sit for 3 business days, be weighed then on Monday she will call me with the balance due and delivery date.
Monday comes around, Rebecca calls and says it has not been done and she will call me at the end of the week pushing things yet another week.
In any real life sales or customer service job anyone missing deadlines, forgetting details, especially ones that cost the client more money, ignoring phone calls and emails would be fired.

And yet here I am, in Week 3 with no stuff. Now my contact has been reassigned. And I have been informed it will be almost another 5 days before the next update.

Is this company even doing what I hired them to do? My confidence level that this will happen is low. In my eyes they have literally done nothing in weeks of talking to them, have not been proactive to resolve this and have not even tried to instill confidence in me of their ability to deliver services they have been hired for.

Moving is stressful enough. They could be doing a lot to instill confidence in their services. Use them at your own risk.