Amerigas Unfair business practices and price gouging; non-disclosure of fees

  My Dad had an account with Amerigas propane for an outside tank. When he died, I became owner of the home where the tank was. I told Amerigas this but they left the account in his name and never did a new contract for me.

  2 years ago, the tank started leaking. You could smell propane anywhere within 15 feet of the tank. Amerigas said they would inspect it. No one ever came or contacted me. Last year, I did not fill the tank since it was unsafe to do so with it leaking. They sent me a bill for not filling it up. I did not feel like messing with it so I just paid it.

  This year, they sent me another bill for not filling it. I contacted them and told them again it was leaking. They said they would only replace it if I was there, I explained it is an outdoor tank and there is nothing in the home leaking. No gas can be smelled inside. Just outside around the tank. I advised I could not take a day off from work for that and asked that they please replace the leaking tank for a working one. They refused. Their rep said she would waive the refill fee though and that she could have the leaking tank removed. I said I was not going to fill up a leaking tank. If they wanted to remove it, that was their choice. She did waive the fee.

  They came a couple days later and removed the tank. I nor anyone else was there. Apparently they have no problem unscrewing a hose and removing a tank all on their own, but they cannot place a new tank down and screw the hose in unless someone is there watching them and applauding I guess.

  A month later, I receive a new bill for removal of the tank. I contacted them multiple times since and they will not assist me. They just send new bills with late fees. I refuse to pay them. They chose to remove the tank. They are still sending invoices to my dad who has been deceased now for 15 years. This is unfair business practices. My choices were to either fill a leaky tank and risk blowing up my house, pay a fine for not filling up the tank or pay a fee for removing a tank? Their rep never disclosed there was a fee for the removal.

  Amerigas has ridiculous pricing, held an account open for someone who was deceased for 15 years, failed to disclose a fee structure to the actual account holder, failed to obtain a contract from the new homeowner, failed to respond to multiple complaints, and have caused emotional distress over the matter. As the account is not even listed in a living person's name, they should zero out the acount, close it, and leave me alone.