ASAP Tickets failed to keep their commitment and overcharges for services they promised Wilmington Delaware

ASAP tickets promised to change my return flight dates once I arrived in the Philippines as I had paid the extra charge for flexible dates. My agent was not available for several days and they refused to allow anyone else deal with the issue. When I did finally contact the agent, I she told me that it was going to cost me $826 to reschedule my departure date and the deal she sent me left me over 300 miles from the departure point of my round trip ticket. I got online and found out that Expedia would charge $600+ for the same flight plus the last leg which would take me back to my point of origin. 

After taking another tact and contacting customer service on Facebook, I got a slightly better price than their $826 offer, $780+. That was "The best we can do." 

I told them that their best was not good enough and to cancel the rest of my flight and refund my money to which their reply was for me to kindly give them my travel dates and email address and they would get back to me. 

There is much more to the story than I can document from my laptop on a mountain in the Philippines. 

My first experience (pre covid) with them was all in all good, but their promises of refunds and services have been horrible. They say they're based in the U.S. but finding someone who knows what is truly going on and speaks American has been so far impossible for me.