Complaint Review: Cardataonline.com - Montgomery Alabama
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- Author Confirmed
- Cardataonline.com 8824 Morning Place Montgomery, Alabama United States
- Phone: 1-855-728-7404
- Web: http://www.cardataonline.com/
- Category: car registration, Vin check company for autos, VIN search for autos
Cardataonline.com Charged $18.95/month when I only requested one $1 report Montgomery Alabama
*REBUTTAL Owner of company: Apologies for mishap
*UPDATE Employee: cardataonline.com
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I requested a report from cardataonline.com for one car, for a $1 charge. They charged me the $1, but also started charging my card monthly for 18.95.
Today I contacted them after I found three monthly charges (should have caught it sooner, but you expect vendors to be honest). In chat their clerk said she deactivated my "account" and authorized a refund of one month's charge. I requested that all monthly charges be refunded but she declined. She wrote:
"On the page where you submit payment there is an option for an $18.95 upgrade, it could have accidentally been selected. I am sorry if there was any confusion. Please be assured, your account has been closed and refunded with $18.95 today. You will not be charged further."
I still want the other $37.90 refunded as I did not authorize those charges. When I found a prior report about them on this website, I realized that they have a pattern of adding false charges to unsuspecting customers' cards. I will never deal with them again.
This report was posted on Ripoff Report on 01/07/2021 09:49 PM and is a permanent record located here: https://www.ripoffreport.com/report/cardataonlinedotcom/montgomery-alabama-charged-i-1503680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Apologies for mishap
AUTHOR: Karmen - (United States)
SUBMITTED: Friday, May 20, 2022
Hi Seattle Shopper,
Thank you for taking the time to share how your experience with our company went. I am sorry for the confusion and inconvenience it may have caused you. I am glad to hear you were refunded but if there is anything else we can help you with to make this right, please reach out to one of our friendly customer service agents 24/7 at1-855-728-7404 or contact me directly at support@cardataonline.com.
Thank you and have a great day.
Karmen
CS Manager
#1 UPDATE Employee
cardataonline.com
AUTHOR: Karmen - (United States)
SUBMITTED: Tuesday, January 12, 2021
Thank you for taking the time to share how your experience with our company went. I am sorry it was not a great one for you. Please reach out to one of our friendly customer service agents 24/7 at 1-855-728-7404 or contact me directly at support@cardataonline.com for a full refund.
I look forward to hearing from you soon.
Karmen
CS Manager
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