Eddie bauer not received 6 items only got refund for 3 itmes Bellevue WA

Hi,
My name is Sophia. I purchased 6 items on June25 but have not received any items. I called Eddie bauer customer by phone and the person named San did not want to give me the refund unless I report to the police. It is not listed on Eddie bauer's website that in case the package is lost in transit that the buyer has to file a police report in order to get the refund.

They only gave me a refund for 3 items but to get the refund for the rest of 3 items I have to report to the police. I never agreed that I will report to the police if the package is lost in transit when I made the payment for these 6 items. Please help me to the full refund. Thank you so much.

06/25/2022 170.24 CAD     Order# 60347650 - Refund not received
06/25/2022     0.01 CAD     Order# 60347451 -Refund received