GoDaddy Support staff: Neil Jordan , Ajesh K There support staff is very unprofessional and non technical

It's been more than 15 hours that my websites are broken and down due to the fact that I was unable to update my WordPress and plugins. I contacted their so called professional support on chat and get connected with Neil Jordan.

That person nearly took 45 min and said there is no problem from our end this problem is due to the plugin. Where as it was a fresh installation with a fresh database. He said I have forwarded your report and it will be fixed in other 90min. I gave it 2 hours and checked back the same issue was there.

I checked some of my other sites which are also hosted on same server this problem was still there on my other websites. So I contacted them again this time Mounika p joined in and took a good amount of time saying that 3 of there technical team members are looking into the issue. Then after a long time they said that this is due to the reason that your DNS is configures with some other provider, I said yes it's been with them since the start.

Then they said to update my DNS pointing back to GoDaddy. I knew they were just trying to troll me because that will take up to 48 hrs to configure properly. But still I configure as per their guidance then they said your issue will be resolved within 24 to 48 hrs. I was so pissed off I just asked them either to get your responsible person to send me an email of assurance or refund my money.

Then they said we cannot do that as we are not authorized to email you can have only chat transcript. They are good for nothing I have lost my money and time what should I do now my sites are still having same issue. I had ever right to ask for an assurance email because I have paid them to but they refused.

Then they forwarded my chat to some Ajesh K. Who is their supervisor as per them. He just shut the chat window on my face and left. What the hell I am suppose to do now. GoDaddy is just playing around with their customers money.