Kaiser Permanente Kaiser Permanente service center would not reply to email about premiums being deducted of $168.42 monthly at a cost of $8,244.96 that was not being utilized. The ignored request cost me $1,539.60 to be treated at UCHealth, Aurora, CO. DENVER CO

I applied for federal retirement but had to delay the process. The Office of Personnel Management (OPM) was informed about the request. They received the retirement documents but requested additional information as acknowledged in their letter dated June 20, 2022. However, OPM started the monthly health care deductions on September 1, 2018. The monthly benefits deductions consisted of Kaiser Permanente Health Insurance Premiums in the amount of $168.42. Kaiser Member Service Center Customer Representative Nirbesh Regmi was sent a Website email on June 28, 2018 questioning my enrollment status. I never received a reply from Kaiser. Therefore, I began health care treatment at the University of Colorado Hospital (UCHealth) Aurora, CO. The treatment at University cost $1,539.60 after insurance deductions. Although treatment was previously rendered at Kaiser, the Department of Veterans Affairs Medical Center is my primary health care provider. I am a total and permanent disabled veteran rated at 100%. Kaiser never informed me about any active enrollment for health care benefits. If they had informed me about deductions being withdrawn for medical benefits the UCHealth invoice would have been avoided. The health premium of $8,244.96 should have been adjusted to my retirement pay. They have refused to reimburse me for their gross miscommunication and lack of concern. They are laser focused on money, paycheck, and retirement.