LaserAway Deceptive expectations, ripoff prices, and sloppy work Leawood Kansas

Started a tattoo removal treatment at LaserAway a few weeks ago. I showed them images of the tattoo I wanted removed during my consultation, and they quoted me about $3000 for 10 sessions. This price was agreed to at my first session and I began payments. At the first session, they told me that the tattoo was bigger than they’d expected (despite the photographs I provided), and they’d have to split it into 2 sessions. At the second session, they mentioned they’d have to adjust the price, and that the front desk would tell me the price increase after the session. The price increased to about $5000, far above what I was willing to pay for the service. My view of the quality of their service was soured by the inconsistent messaging I’ve received since starting these sessions regarding the likelihood of the blue ink in my tattoo coming out, which I stated several times was what I wanted removed the most. Further they never discussed the price of individual sessions with me or the price for not completing the 10 session plan.

Since I’m no longer wanting to complete my 10 sessions, they want to charge me $3000 for the individual sessions. This is far too high of a price considering all the changes they’ve made in price since starting these procedures, the new information on how unlikely it is they’ll be able to even lessen the main part of the tattoo I want removed, and how much higher a single session is than other tattoo removal services I’ve encountered in Kansas City (specifically Removery, which charges about $500). The impacted skin is also healing pretty poorly, despite me following the post-treatment care plan.

Further, the company just seems like a bit of a mess. No one can give me a direct answer on the likelihood of the blue ink coming out. The main nurse for this area, who should be the most knowledgeable about tattoo removal, told me with confidence when we were discussing me ending my sessions that no lasers exist that can remove blue ink (this is not true, based on my research). They always seem to talk in ways that lower the price, so instead of speaking cumulatively (the total that the consumer would be concerned about), they discuss how much parts of the procedure will be. Overall this place just seems sloppy, and that might be intentional so they have room to jack up the price when expectations change, while giving you little room to get out of it.