La-Z-Boy Poor customer service for recliner in poor condition Rockville Centre NY

Lazy Boy furniture

 We have purchased three recliners from la-z-boy but their quality and customer service has declined substantially.

https://www.la-z-boy.com/

 When we purchased the first one 20 years ago, the customer service was outstanding.  Cost approx. $850. They have “lifetime warranty” on the chair. That’s why we have bought two more.  The first chair’s mechanics were perfect even after 15 years and when we were ready to replace because of material wear and tear . . . the chair still worked great.  They replaced a handle for me and also came to inspect material once when there was a problem . . . ended up cleaning up while they were there.  

 We bought two more chairs a couple of years ago from the same store in Rockville Centre.  Each chair cost $800+. One of the chairs is substantially less quality. The stuffing has flattened, the seat collapsed and the chair does not close properly after being foot rest has been used.

 I have recently paid $220 for repairs to the chair from their authorized repairman and been told only the “reclining mechanism” have a lifetime warranty for parts only.  The chair still does not work after the repairs.  

 The chair now needs to be tossed to the curb!  And for over $800 and 3 years of usage. We are a professional working couple, so the chair gets minimal usage . . . at most a couple of hours in the evenings. 

I have been told by the store the problems are out of the one year warranty.

We were lifetime customers but now will buy from other retailers as they don’t stand behind the products as they did many years ago.

Michelle Dean

joemich@optonline.net