Macy's Macys.com TaKes your Money and delivers nothing New York New York

Ordered over $1,000 of merchandise with them and not ONE single "employee" or "rep" can tell you where items are or why you don't get them. The customer is then expected to spend tons of time tracking down the items. No service at all from this big retailer who has the money to hire competnent staff but would rather pocket the profts and hire useless customer service staff and hope you don't notice. 

I ordered $450 worth of suitcases, they delivered a smaller version than what I paid for, you call and you cannot reach a live person without calling 10x. They will refund it if YOU drive the products back to them (after you paid $15 for shipping).  

Then I ordered another $430 worth of luggage hoping to get the correct items this time (I am in a hurry as I am leaving town) and as a business owner and mother of 3 I am busy and my time is valuable. I paid for same day delivery. Two days later after several onlines chats with their "reps" they each said something different and knew nothing and could not see what was going on with me order (or did not care).

Took about 2 hours to reach a live person on the phone, the first one put me on hold and never came back. I called back 4x after this each one waiting on hold and each time I asked where my order was and they assured me my item was coming the next day. 

Here we are the day before my trip and I am the one expected to resolve the delivery of my items or go to the store to pick up what I need. RipOff is the nicest way I can put it.