Pottery Barn Poor product support Nationwide

I have personally spent over $7,000 on a patio sectional recently from Pottery Barn.  When it first arrived the attachements to link the sectional together were made of plastic and did not engage the piece correctly.  I needed the piece for a gathering happening soon and went ahead and jammed the connectors into place even though they rocked and did not engage the piece.  When I called to ask about replacement pieces I was told they no longer carried the piece and they could not offer me anything.  I will NEVER be buying any product from Pottery Barn again.