StubHub StubHub.com, Stubhub Sold tickets and they still haven’t paid me San Francisco California

I sold tickets for Music Man show for Nov 3rd. It is now 2 weeks later and I still haven’t gotten paid.
Every time I call customer service (which you have to Google the number because it is NO WHERE on the app) they have some excuse or they say give it another day. I got an email saying the payment processed on Nov 11th, but it has never shown in my bank.

I called today, and at first they were give it another day (today is the 17th…it doesn’t take that long for a payment to show in a bank!) I then asked to speak with a supervisor (my 2nd time to speak with one) and I was told there was a problem with the payment and now it’ll take 13 more days to see my money!

Every time I speak to anyone there they sound flat like they are reading from a script and don’t care about the issues of getting the matter solved, they got the money and we are just out of luck!