TurboTax Intuit TurboTax Never use Turbotax to file your taxes

I filed my taxes several months ago with Turbotax. The IRS is way behind in doing taxes so my refund is delayed. They sent an email to me a few weeks back saying since my refund is delayed, they will take payment for their services directly out of my bank account. I called them and tried to reason with them since the IRS was behind with covid related things such as economic payments that they will get their money once it is done.

I couldn't believe their lack of any reason, humanity or shame. They hid behind their company policy. All they kept saying was it was in the agreement. That may be but it is hidden in pages and pages of legaleeze and it was more related to if the refund taken not delayed. I filed a complaint with the BBB but that went nowhere. Their "Office of the President" (really a normal worker not a manager or executive) called me with more company policy lies.

They could care less. They couldn't care that during this difficult time people are in all kinds of issues. They dont care if they burned a bridge to a life long customer. They dont care. I find it appalling how little they cared. All they wanted was to take money from my bank account. It is now my mission to let people know how horrible this company is. Please use anyone else besides them. Anyone!!