TXU Electric Liars, Steal money Irving Texas

TXU according to the commercials are the best priced around, well they are unless you actually use the electric in the home you live in. I signed up with them online and was told my bill would run 175.00 to 180.00 per month and then the phone call I got after the rep said the exact same thing.

I said ok well I get my first bill it was 500.00 ! Are you kidding me? I'm not mathematician but 500.00 Is no where near 180.00. I call them because they turned my power off, no call , no disconnect notice, nothing. They demanded that I pay 200.00 before they turn it back on so I go pay that that turn it back on and they say " oh by the way you have to pay the rest of this month 300.00 plus next month another 500.00 plus reconnect of 90.00 by the 29th" that is nearly 900.00 !

There's no way. They then told me then "call before that And let us know I can't do anything about it now" great so I call them I can't pay much become husband has gotten laid off and my pay was cut in half. 

They told me " well you have to pay 400.00 before we will help you"  

Me " i was told to call you ifi can't pay by this date that's what I'm doing, I don't have any money"

Them " Not my problem, pay this amount and we will help you"

Me " I don't have any money how can I pay you if I don't have it and I was told to call you if I had a issue well I have an issue"

Them " ma'am again we want to help you but you must pay 400.00 first "

This went on for about 39 minutes with me trying to get them to understand I have no money to pay them they then informed me that they will turn my electric off again because there has been no payments in my account, I said thar they are wrong that I paid 200.00 they said yes we see that but it does not count, because it's PENDING. Pending??! 

I paid that in August why is it pending???? They never did answer that one . So now I'm in jeopardy of having my power turned off again because they lied, are holding money in limbo, they are demanding money before they will help me. That's no way to run a company.

They just don't care about anyone but themselves and the bottom line. Oh a d now I find out they put an "Switch Hold" on my account so if they turn my power off I'm outta luck to get any help or power at all because they will want the 900.00 and another reconnect fee.

I really hope none of them go thru this and get treated this way ..... Or maybe I do so they can see what they put us through.