Report: #502743

Complaint Review: Txu Electric - Internet Texas

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Ripoff Report is Xcentric Ventures

Submitted: Thu, October 01, 2009
Updated: Thu, October 01, 2009
Reported By: hatetxu5967 — Tyler Texas USA

Author Not Confirmed

Why?

Txu Electric www.txu.com Internet, Texas United States of America

Phone: 9727912888
Web:
Category: Electrical Services

Txu Electric TXU complaint: Customer bill of rights is an outright lie. "Guaranteed Satisfaction: Review your first bill, then decide to stay or switch back for free." "Free" means you pay $200 cancellation "fee." Internet, Texas

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According to the "Customer Bill of Rights," TXU Electric lies when it says that after the first month's bill, you can switch back to your previous electrical provider for free. What they do not say is that you have to pay a $200 cancellation fee. You can always switch back for free, not necessarily within the first month. But you will always have to pay a cancellation fee. I found this out after an hour of being on the phone and speaking with three representatives.

This report was posted on Ripoff Report on 10/01/2009 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/txu-electric/internet-texas-75703/txu-electric-txu-complaint-customer-bill-of-rights-is-an-outright-lie-guaranteed-satis-502743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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